Information Technology Communication (Computer)

Please remember to inform your local ULR or a member of the ULF Project team if you undertake any of these courses.


It is important that all staff - from Case Administrators through to Management - are able to make the most out of the organisations' and their personal ICT systems.


It may be Microsoft training that you need, to help you set up templates and automate procedures, or it could be more advanced graphics and presentation skills.  Perhaps you want to learn more about social networking sites and internet secutiry - what ever the training need, ICT training will improve daily working life, fill the skills gaps necessary to carry out a particular role and allow you to operate professionally, as well as allow you a better personal experience.


If you feel inspired to learn more about ICT, the fist step is to identify your ICT training needs.  This can be done by using the attached ICT training needs analysis (adopted from Lasa Information Systems).  Tick the level of skills that you feel you have for each questions, then add up the number of points to give you a total score.


Users that score up to 15 points in a section would benefit from an introductory training course and would potentially benefit from one-to-one in-house support from a "super-user".


For those that score between 16 to 35 points an intermediate course would be appropriate.


Those scoring over 35 points would benefit from an advanced course.  They could also consider volunteering for a "super-user" role within the organisation to pass on their skills to others in small or one-to-one sessions.  In order to do this, a Train the Trainer course would also be appropriate.  THis could be discussed at your annual appraisal if you wish.


ICT Training Needs Analysis



Many organisations, including local Adult Education Colleges offer courses in ICT, from basic through to advanced.


On this website, you will find some relevant calssroom based courses posted under your local UnionLearn Education page, the GFTU page and on the Northern College Page.


In September 2012, the Government introduced Functional Skills in ICT - theses qualifications are available at Entry Levels 1, 2 and 3; and also at Level 1, 2 and 3.  The emphasise is on the application of the skills learnt to everyday contexts and situations.  Each level requires around 42 hours guided learning (this varies between awarding bodies) and requires learners to maintain a portfolio of learning.  There is also an end assessment.  These courses should be offered by your local college.




There are also a number of organisations that offer online training and advice - some of these are listed below:


Digital Unite

Set up in 1996, Digital Unite is an organisation that support people to realise the benefits of using technology.  They have a number of free fact sheets available on their website covering eveyrthing from computer basics through to social networking, using digital photogrphy and internet security.  They also offer online qualifications in Digital Champions ITQ (cost from £625 + VAT and an additional £120 for City and Guilds Accreditation) and a Quick Start course to help beginners get online (cost £95 + VAT).  Their website can be found at:


Digital Unite also run "Spring Online" a week long event which sees around 2,000 digital taster sessions at venues across the UK.  This takes place 22-26th April 2013.  More details available on their website.




This organisation offers online training in Level 2 Certificate in Equality & Diversity, Level 2 Certificate in Business and Administration, Level 2 Certificate in Customer Service, and Essential IT Skills at Level 1 and 2.  Their courses lead to nationally recognised qualifications which are eligible for government funding, which means that you may be able to access the training for FREE.  Their website can be found at:



Microsoft Digital Literacy

Whether you are new to computing or have some experience, this curriculum will help you develop a fundamental understanding of computers. The courses help you learn the essential skills to begin computing with confidence, be more productive at home and at work, stay safe online, use technology to complement your lifestyle, and consider careers where you can put your skills to work.


There are three levels:


  • The basic curriculum features a course called A First Course Toward Digital Literacy. This course teaches the value of computers in society and introduces you to using a mouse and the keyboar

  • The standard curriculum features five courses that cover computer basics; using the internet and productivity programs; security and privacy; and digital lifestyles. These five courses are available in three versions that use examples and screenshots from different versions of Windows and Microsoft Office. Please read the details below.

  • The advanced curriculum features four courses that cover creating an e-mail account, creating a great resume, searching for content on the World Wide Web and social networking


All of the curricula can be accessed via:

If you would like to dicuss your ITC training needs in person, please contact Briony Sutcliffe in the first instance -