Approved Premises Manager

National Occupational Standards

AE1 - Maintain and develop your own knowledge, skills and competence

Source reference: Core CS5

GC3 - Assess and manage high risk of harm

Source reference: CJ E205

HF10 - Develop a customer focused organisation

Source reference: ML F10

HF23 - Ensure an effective approach to project and process evaluation

Source reference: SJ2

HG1 - Establish and manage links with the wider community

Source reference: SJ5

Area Manager

National Occupational Standards

HG1 - Establish and manage links with the wider community

Source reference: SJ5

HF23 - Ensure an effective approach to project and process evaluation

Source reference: SJ2

HF10 - Develop a customer focused organisation

Source reference: ML F10

HF18 - Specify, commission and manage external contracts and agreements

Source reference: SJ1

HF19 - Develop proposals to meet external tendering requirements

Source reference: SJ7

GC3 - Assess and manage high risk of harm

Source reference: CJ E205

PDA

National Occupational Standards

GC3 - Assess and manage high risk of harm

Source reference: CJ E205

AF1 - Ensure your own actions reduce risks to health and safety

Source reference: Core CS6

AD1 - Develop and sustain effective working with staff from other agencies

Source reference: Core CS4

AE1 - Maintain and develop your own knowledge, skills and competence

Source reference: Core CS5

AA1 - Promote equality and value diversity

Source reference: Core CS1

AB1 - Communicate effectively with people

Source reference: Core CS2

AC1 - Contribute to the quality of team working

Source reference: Core CS3

PO

National Occupational Standards

AC1 - Contribute to the quality of team working

Source reference: Core CS3

AB2 - Support individuals to communicate using interpreting and translation services

Source reference: Common CS9

AB1 - Communicate effectively with people

Source reference: Core CS2

AA1 - Promote equality and value diversity

Source reference: Core CS1

AE1 - Maintain and develop your own knowledge, skills and competence

Source reference: Core CS5

AD1 - Develop and sustain effective working with staff from other agencies

Source reference: Core CS4

AF1 - Ensure your own actions reduce risks to health and safety

Source reference: Core CS6

EA2 - Process information relating to individuals' offending behaviour

Source reference: CJ D102

EA3 - Assess individuals' offending behaviour and prepare reports

Source reference: CJ D103

EB2 - Plan, supervise, enforce and review sentences in the community

Source reference: CJ D202

EC1 - Help individuals address their offending behaviour

Source reference: CJ D301

EC7 - Reinforce positive behavioural goals during relationships with individuals

Source reference: CJ D306

ED1 - Plan, monitor and review integrated packages of interventions and support to address individuals' offending behaviour

Source reference: CJ E101

ED4 - Deliver accredited programmes

Source reference: CJ D309

GB2 - Support individuals experiencing difficulties

Source reference: CJ E408

GB3 - Enable individuals to understand and address their difficulties

Source reference: CJ E409

GC3 - Assess and manage high risk of harm

Source reference: CJ E205

GC2 - Contribute to the protection of children from abuse

Source reference: CJ E202

GC7 - Contribute to the prevention and management of abusive and aggressive behaviour

Source reference: CJ E203

GE1 - Recognise indications of substance misuse and refer individuals to specialists

Source reference: DANOS AA1

GE2 - Assess and act upon immediate risk of danger to substance users

Source reference: DANOS AB5

GE3 - Raise awareness about substances, their use and effects

Source reference: DANOS AD1

GE11 - Support individuals who are substance users

Source reference: CJ E406

GE8 - Provide services to those affected by someone else’s substance use

Source reference: DANOS AB7

PSO (O.M)

National Occupational Standards

GE8 - Provide services to those affected by someone else’s substance use

Source reference: DANOS AB7

GE11 - Support individuals who are substance users

Source reference: CJ E406

GE3 - Raise awareness about substances, their use and effects

Source reference: DANOS AD1

GE2 - Assess and act upon immediate risk of danger to substance users

Source reference: DANOS AB5

GE1 - Recognise indications of substance misuse and refer individuals to specialists

Source reference: DANOS AA1

GC7 - Contribute to the prevention and management of abusive and aggressive behaviour

Source reference: CJ E203

GC4 - Assess risk of harm and the need for intervention

Source reference: CJ E206

GC2 - Contribute to the protection of children from abuse

Source reference: CJ E202

GB3 - Enable individuals to understand and address their difficulties

Source reference: CJ E409

GB2 - Support individuals experiencing difficulties

Source reference: CJ E408

ED4 - Deliver accredited programmes

Source reference: CJ D309

ED1 - Plan, monitor and review integrated packages of interventions and support to address individuals' offending behaviour

Source reference: CJ E101

EC7 - Reinforce positive behavioural goals during relationships with individuals

Source reference: CJ D306

EB1 - Supervise, enforce and review low to medium risk offenders serving sentences in the community

Source reference: CJ D201

EC1 - Help individuals address their offending behaviour

Source reference: CJ D301

EB2 - Plan, supervise, enforce and review sentences in the community

Source reference: CJ D202

EA3 - Assess individuals' offending behaviour and prepare reports

Source reference: CJ D103

EA2 - Process information relating to individuals' offending behaviour

Source reference: CJ D102

AF1 - Ensure your own actions reduce risks to health and safety

Source reference: Core CS6

AD1 - Develop and sustain effective working with staff from other agencies

Source reference: Core CS4

AE1 - Maintain and develop your own knowledge, skills and competence

Source reference: Core CS5

AA1 - Promote equality and value diversity

Source reference: Core CS1

AB1 - Communicate effectively with people

Source reference: Core CS2

AB2 - Support individuals to communicate using interpreting and translation services

Source reference: Common CS9

AC1 - Contribute to the quality of team working

Source reference: Core CS3

PSO Approved Premises Officer

National Occupational Standards

AC1 - Contribute to the quality of team working

Source reference: Core CS3

AB2 - Support individuals to communicate using interpreting and translation services

Source reference: Common CS9

AB1 - Communicate effectively with people

Source reference: Core CS2

AA1 - Promote equality and value diversity

Source reference: Core CS1

AE1 - Maintain and develop your own knowledge, skills and competence

Source reference: Core CS5

AD1 - Develop and sustain effective working with staff from other agencies

Source reference: Core CS4

AF1 - Ensure your own actions reduce risks to health and safety

Source reference: Core CS6

EA2 - Process information relating to individuals' offending behaviour

Source reference: CJ D102

EB2 - Plan, supervise, enforce and review sentences in the community

Source reference: CJ D202

EC1 - Help individuals address their offending behaviour

Source reference: CJ D301

EC7 - Reinforce positive behavioural goals during relationships with individuals

Source reference: CJ D306

ED1 - Plan, monitor and review integrated packages of interventions and support to address individuals' offending behaviour

Source reference: CJ E101

ED4 - Deliver accredited programmes

Source reference: CJ D309

GB2 - Support individuals experiencing difficulties

Source reference: CJ E408

GB3 - Enable individuals to understand and address their difficulties

Source reference: CJ E409

GC2 - Contribute to the protection of children from abuse

Source reference: CJ E202

GC3 - Assess and manage high risk of harm

Source reference: CJ E205

GC4 - Assess risk of harm and the need for intervention

Source reference: CJ E206

GC7 - Contribute to the prevention and management of abusive and aggressive behaviour

Source reference: CJ E203

GE1 - Recognise indications of substance misuse and refer individuals to specialists

Source reference: DANOS AA1

GE2 - Assess and act upon immediate risk of danger to substance users

Source reference: DANOS AB5

GE3 - Raise awareness about substances, their use and effects

Source reference: DANOS AD1

GE11 - Support individuals who are substance users

Source reference: CJ E406

GI1 - Prepare and provide development activities for individuals

Source reference: YJ 2.4.4

PSO Court Duty Officer

National Occupational Standards

GE11 - Support individuals who are substance users

Source reference: CJ E406

GE3 - Raise awareness about substances, their use and effects

Source reference: DANOS AD1

GE2 - Assess and act upon immediate risk of danger to substance users

Source reference: DANOS AB5

GE1 - Recognise indications of substance misuse and refer individuals to specialists

Source reference: DANOS AA1

GC4 - Assess risk of harm and the need for intervention

Source reference: CJ E206

GC7 - Contribute to the prevention and management of abusive and aggressive behaviour

Source reference: CJ E203

GC2 - Contribute to the protection of children from abuse

Source reference: CJ E202

GB2 - Support individuals experiencing difficulties

Source reference: CJ E408

EC7 - Reinforce positive behavioural goals during relationships with individuals

Source reference: CJ D306

EC1 - Help individuals address their offending behaviour

Source reference: CJ D301

EA3 - Assess individuals' offending behaviour and prepare reports

Source reference: CJ D103

EA2 - Process information relating to individuals' offending behaviour

Source reference: CJ D102

AF1 - Ensure your own actions reduce risks to health and safety

Source reference: Core CS6

AE1 - Maintain and develop your own knowledge, skills and competence

Source reference: Core CS5

AD1 - Develop and sustain effective working with staff from other agencies

Source reference: Core CS4

AA1 - Promote equality and value diversity

Source reference: Core CS1

AB1 - Communicate effectively with people

Source reference: Core CS2

AB2 - Support individuals to communicate using interpreting and translation services

Source reference: Common CS9

AC1 - Contribute to the quality of team working

Source reference: Core CS3

PSO DDR

National Occupational Standards

AB2 - Support individuals to communicate using interpreting and translation services

Source reference: Common CS9

AA1 - Promote equality and value diversity

Source reference: Core CS1

AB1 - Communicate effectively with people

Source reference: Core CS2

AC1 - Contribute to the quality of team working

Source reference: Core CS3

AD1 - Develop and sustain effective working with staff from other agencies

Source reference: Core CS4

AE1 - Maintain and develop your own knowledge, skills and competence

Source reference: Core CS5

AF1 - Ensure your own actions reduce risks to health and safety

Source reference: Core CS6

EA2 - Process information relating to individuals' offending behaviour

Source reference: CJ D102

EC1 - Help individuals address their offending behaviour

Source reference: CJ D301

EB1 - Supervise, enforce and review low to medium risk offenders serving sentences in the community

Source reference: CJ D201

EC4 - Prepare, implement and evaluate group activities

Source reference: CJ D303

EC7 - Reinforce positive behavioural goals during relationships with individuals

Source reference: CJ D306

ED1 - Plan, monitor and review integrated packages of interventions and support to address individuals' offending behaviour

Source reference: CJ E101

ED4 - Deliver accredited programmes

Source reference: CJ D309

GB3 - Enable individuals to understand and address their difficulties

Source reference: CJ E409

GB2 - Support individuals experiencing difficulties

Source reference: CJ E408

GC2 - Contribute to the protection of children from abuse

Source reference: CJ E202

GC4 - Assess risk of harm and the need for intervention

Source reference: CJ E206

GC7 - Contribute to the prevention and management of abusive and aggressive behaviour

Source reference: CJ E203

GE1 - Recognise indications of substance misuse and refer individuals to specialists

Source reference: DANOS AA1

GE2 - Assess and act upon immediate risk of danger to substance users

Source reference: DANOS AB5

GE3 - Raise awareness about substances, their use and effects

Source reference: DANOS AD1

GE6 - Carry out a comprehensive substance misuse assessment

Source reference: DANOS AF3

GE8 - Provide services to those affected by someone else’s substance use

Source reference: DANOS AB7

GE11 - Support individuals who are substance users

Source reference: CJ E406

PSO Programme Co-ordinator

National Occupational Standards

GE11 - Support individuals who are substance users

Source reference: CJ E406

GI1 - Prepare and provide development activities for individuals

Source reference: YJ 2.4.4

GE3 - Raise awareness about substances, their use and effects

Source reference: DANOS AD1

GE2 - Assess and act upon immediate risk of danger to substance users

Source reference: DANOS AB5

GE1 - Recognise indications of substance misuse and refer individuals to specialists

Source reference: DANOS AA1

GC7 - Contribute to the prevention and management of abusive and aggressive behaviour

Source reference: CJ E203

GC4 - Assess risk of harm and the need for intervention

Source reference: CJ E206

GB2 - Support individuals experiencing difficulties

Source reference: CJ E408

GB3 - Enable individuals to understand and address their difficulties

Source reference: CJ E409

ED4 - Deliver accredited programmes

Source reference: CJ D309

EC7 - Reinforce positive behavioural goals during relationships with individuals

Source reference: CJ D306

ED1 - Plan, monitor and review integrated packages of interventions and support to address individuals' offending behaviour

Source reference: CJ E101

EC6 - Prepare and provide agreed development activities for individuals

Source reference: CJ E403

EC1 - Help individuals address their offending behaviour

Source reference: CJ D301

EA2 - Process information relating to individuals' offending behaviour

Source reference: CJ D102

AF1 - Ensure your own actions reduce risks to health and safety

Source reference: Core CS6

AD1 - Develop and sustain effective working with staff from other agencies

Source reference: Core CS4

AE1 - Maintain and develop your own knowledge, skills and competence

Source reference: Core CS5

AB1 - Communicate effectively with people

Source reference: Core CS2

AA1 - Promote equality and value diversity

Source reference: Core CS1

AC1 - Contribute to the quality of team working

Source reference: Core CS3

PSO Programme Tutor

National Occupational Standards

AC1 - Contribute to the quality of team working

Source reference: Core CS3

AA1 - Promote equality and value diversity

Source reference: Core CS1

AB1 - Communicate effectively with people

Source reference: Core CS2

AE1 - Maintain and develop your own knowledge, skills and competence

Source reference: Core CS5

AD1 - Develop and sustain effective working with staff from other agencies

Source reference: Core CS4

AF1 - Ensure your own actions reduce risks to health and safety

Source reference: Core CS6

EA2 - Process information relating to individuals' offending behaviour

Source reference: CJ D102

EC1 - Help individuals address their offending behaviour

Source reference: CJ D301

EC4 - Prepare, implement and evaluate group activities

Source reference: CJ D303

EC7 - Reinforce positive behavioural goals during relationships with individuals

Source reference: CJ D306

ED4 - Deliver accredited programmes

Source reference: CJ D309

GB3 - Enable individuals to understand and address their difficulties

Source reference: CJ E409

GB2 - Support individuals experiencing difficulties

Source reference: CJ E408

GC4 - Assess risk of harm and the need for intervention

Source reference: CJ E206

GC7 - Contribute to the prevention and management of abusive and aggressive behaviour

Source reference: CJ E203

GC2 - Contribute to the protection of children from abuse

Source reference: CJ E202

GE1 - Recognise indications of substance misuse and refer individuals to specialists

Source reference: DANOS AA1

GE2 - Assess and act upon immediate risk of danger to substance users

Source reference: DANOS AB5

GE3 - Raise awareness about substances, their use and effects

Source reference: DANOS AD1

GE11 - Support individuals who are substance users

Source reference: CJ E406

PSO Unpaid Work Supervisors

National Occupational Standards

GE3 - Raise awareness about substances, their use and effects

Source reference: DANOS AD1

GE2 - Assess and act upon immediate risk of danger to substance users

Source reference: DANOS AB5

GE1 - Recognise indications of substance misuse and refer individuals to specialists

Source reference: DANOS AA1

GB3 - Enable individuals to understand and address their difficulties

Source reference: CJ E409

GC2 - Contribute to the protection of children from abuse

Source reference: CJ E202

GC4 - Assess risk of harm and the need for intervention

Source reference: CJ E206

GC7 - Contribute to the prevention and management of abusive and aggressive behaviour

Source reference: CJ E203

GE11 - Support individuals who are substance users

Source reference: CJ E406

GI1 - Prepare and provide development activities for individuals

Source reference: YJ 2.4.4

ED4 - Deliver accredited programmes

Source reference: CJ D309

GB2 - Support individuals experiencing difficulties

Source reference: CJ E408

EC7 - Reinforce positive behavioural goals during relationships with individuals

Source reference: CJ D306

EB1 - Supervise, enforce and review low to medium risk offenders serving sentences in the community

Source reference: CJ D201

EC1 - Help individuals address their offending behaviour

Source reference: CJ D301

EB2 - Plan, supervise, enforce and review sentences in the community

Source reference: CJ D202

EA2 - Process information relating to individuals' offending behaviour

Source reference: CJ D102

EA3 - Assess individuals' offending behaviour and prepare reports

Source reference: CJ D103

AF1 - Ensure your own actions reduce risks to health and safety

Source reference: Core CS6

AE1 - Maintain and develop your own knowledge, skills and competence

Source reference: Core CS5

AD1 - Develop and sustain effective working with staff from other agencies

Source reference: Core CS4

AA1 - Promote equality and value diversity

Source reference: Core CS1

AC1 - Contribute to the quality of team working

Source reference: Core CS3

AB2 - Support individuals to communicate using interpreting and translation services

Source reference: Common CS9

AB1 - Communicate effectively with people

Source reference: Core CS2

Senior Manager

National Occupational Standards

HF10 - Develop a customer focused organisation

Source reference: ML F10

HF19 - Develop proposals to meet external tendering requirements

Source reference: SJ7

HF18 - Specify, commission and manage external contracts and agreements

Source reference: SJ1

HG1 - Establish and manage links with the wider community

Source reference: SJ5

HF23 - Ensure an effective approach to project and process evaluation

Source reference: SJ2

GC3 - Assess and manage high risk of harm

Source reference: CJ E205

SPO/Team Leader

National Occupational Standards

GC3 - Assess and manage high risk of harm

Source reference: CJ E205

HG1 - Establish and manage links with the wider community

Source reference: SJ5

HF23 - Ensure an effective approach to project and process evaluation

Source reference: SJ2

HF10 - Develop a customer focused organisation

Source reference: ML F10

AE1 - Maintain and develop your own knowledge, skills and competence

Source reference: Core CS5

Treatment Manager

National Occupational Standards

AF1 - Ensure your own actions reduce risks to health and safety

Source reference: Core CS6

AE1 - Maintain and develop your own knowledge, skills and competence

Source reference: Core CS5

AD1 - Develop and sustain effective working with staff from other agencies

Source reference: Core CS4

AC1 - Contribute to the quality of team working

Source reference: Core CS3

AA1 - Promote equality and value diversity

Source reference: Core CS1

AB1 - Communicate effectively with people

Source reference: Core CS2

EA2 - Process information relating to individuals' offending behaviour

Source reference: CJ D102

EC1 - Help individuals address their offending behaviour

Source reference: CJ D301

EC4 - Prepare, implement and evaluate group activities

Source reference: CJ D303

EC7 - Reinforce positive behavioural goals during relationships with individuals

Source reference: CJ D306

ED1 - Plan, monitor and review integrated packages of interventions and support to address individuals' offending behaviour

Source reference: CJ E101

ED4 - Deliver accredited programmes

Source reference: CJ D309

GB3 - Enable individuals to understand and address their difficulties

Source reference: CJ E409

GB2 - Support individuals experiencing difficulties

Source reference: CJ E408

GI1 - Prepare and provide development activities for individuals

Source reference: YJ 2.4.4

GE11 - Support individuals who are substance users

Source reference: CJ E406

GC2 - Contribute to the protection of children from abuse

Source reference: CJ E202

GC7 - Contribute to the prevention and management of abusive and aggressive behaviour

Source reference: CJ E203

GC4 - Assess risk of harm and the need for intervention

Source reference: CJ E206

GE1 - Recognise indications of substance misuse and refer individuals to specialists

Source reference: DANOS AA1

GE2 - Assess and act upon immediate risk of danger to substance users

Source reference: DANOS AB5

GE3 - Raise awareness about substances, their use and effects

Source reference: DANOS AD1

AA1 - Promote equality and value diversity

Roles

PDA

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

PSO Court Duty Officer

PSO Unpaid Work Supervisors

AB1 - Communicate effectively with people

Roles

PDA

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

PSO Court Duty Officer

PSO Unpaid Work Supervisors

AB2 - Support individuals to communicate using interpreting and translation services

Roles

PO

PSO (O.M)

PSO Approved Premises Officer

PSO DDR

PSO Court Duty Officer

PSO Unpaid Work Supervisors

AC1 - Contribute to the quality of team working

Roles

PDA

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

PSO Court Duty Officer

PSO Unpaid Work Supervisors

AD1 - Develop and sustain effective working with staff from other agencies

Roles

PDA

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

PSO Court Duty Officer

PSO Unpaid Work Supervisors

AE1 - Maintain and develop your own knowledge, skills and competence

Roles

PDA

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

PSO Court Duty Officer

PSO Unpaid Work Supervisors

SPO/Team Leader

Approved Premises Manager

AF1 - Ensure your own actions reduce risks to health and safety

Roles

PDA

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

PSO Court Duty Officer

PSO Unpaid Work Supervisors

EA2 - Process information relating to individuals' offending behaviour

Roles

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

PSO Court Duty Officer

PSO Unpaid Work Supervisors

EA3 - Assess individuals' offending behaviour and prepare reports

Roles

PO

PSO (O.M)

PSO Court Duty Officer

PSO Unpaid Work Supervisors

EB1 - Supervise, enforce and review low to medium risk offenders serving sentences in the community

Roles

PSO (O.M)

PSO DDR

PSO Unpaid Work Supervisors

EB2 - Plan, supervise, enforce and review sentences in the community

Roles

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Unpaid Work Supervisors

EC1 - Help individuals address their offending behaviour

Roles

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

PSO Court Duty Officer

PSO Unpaid Work Supervisors

EC4 - Prepare, implement and evaluate group activities

Roles

PSO Programme Tutor

Treatment Manager

PSO DDR

EC6 - Prepare and provide agreed development activities for individuals

Roles

PSO Programme Co-ordinator

EC7 - Reinforce positive behavioural goals during relationships with individuals

Roles

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

PSO Court Duty Officer

PSO Unpaid Work Supervisors

ED1 - Plan, monitor and review integrated packages of interventions and support to address individuals' offending behaviour

Roles

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

ED4 - Deliver accredited programmes

Roles

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

PSO Unpaid Work Supervisors

GB2 - Support individuals experiencing difficulties

Roles

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

PSO Court Duty Officer

PSO Unpaid Work Supervisors

GB3 - Enable individuals to understand and address their difficulties

Roles

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

PSO Unpaid Work Supervisors

GC2 - Contribute to the protection of children from abuse

Roles

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

Treatment Manager

PSO DDR

PSO Court Duty Officer

PSO Unpaid Work Supervisors

GC3 - Assess and manage high risk of harm

Roles

PDA

PO

PSO Approved Premises Officer

SPO/Team Leader

Approved Premises Manager

Area Manager

Senior Manager

GC4 - Assess risk of harm and the need for intervention

Roles

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

PSO Court Duty Officer

PSO Unpaid Work Supervisors

GC7 - Contribute to the prevention and management of abusive and aggressive behaviour

Roles

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

PSO Court Duty Officer

PSO Unpaid Work Supervisors

GE1 - Recognise indications of substance misuse and refer individuals to specialists

Roles

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

PSO Court Duty Officer

PSO Unpaid Work Supervisors

GE11 - Support individuals who are substance users

Roles

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

PSO Court Duty Officer

PSO Unpaid Work Supervisors

GE2 - Assess and act upon immediate risk of danger to substance users

Roles

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

PSO Court Duty Officer

PSO Unpaid Work Supervisors

GE3 - Raise awareness about substances, their use and effects

Roles

PO

PSO (O.M)

PSO Approved Premises Officer

PSO Programme Tutor

PSO Programme Co-ordinator

Treatment Manager

PSO DDR

PSO Court Duty Officer

PSO Unpaid Work Supervisors

GE6 - Carry out a comprehensive substance misuse assessment

Roles

PSO DDR

GE8 - Provide services to those affected by someone else’s substance use

Roles

PO

PSO (O.M)

PSO DDR

GI1 - Prepare and provide development activities for individuals

Roles

PSO Approved Premises Officer

PSO Programme Co-ordinator

Treatment Manager

PSO Unpaid Work Supervisors

HF10 - Develop a customer focused organisation

Roles

SPO/Team Leader

Approved Premises Manager

Area Manager

Senior Manager

HF18 - Specify, commission and manage external contracts and agreements

Roles

Area Manager

Senior Manager

HF19 - Develop proposals to meet external tendering requirements

Roles

Area Manager

Senior Manager

HF23 - Ensure an effective approach to project and process evaluation

Roles

SPO/Team Leader

Approved Premises Manager

Area Manager

Senior Manager

HG1 - Establish and manage links with the wider community

Roles

SPO/Team Leader

Approved Premises Manager

Area Manager

Senior Manager

A. Foundations of practice

Areas of competence

AA. Equality and diversity

Functions

Promote equality and value diversity

Details

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National Occupational Standards (NOS)

AA1 Promote equality and value diversity

Source reference: Core CS1


Develop a culture, systems and strategies that promote equality and value diversity

Details

National Occupational Standards (NOS)

AA2 Develop a culture and systems that promote equality and value diversity

Source reference: Commo n CS


AA3 Contribute to developing and maintaining cultures and strategies in which people are respected and valued as individuals

Source reference: CJ F206


AB. Effective communication

Functions

Communicate effectively with people

Details

National Occupational Standards (NOS)

AB1 Communicate effectively with people

Source reference: Core CS2


Support individuals to communicate using interpreting and translation services

Details

National Occupational Standards (NOS)

AB2 Support individuals to communicate using interpreting and translation services

Source reference: Common CS9


AB3 Facilitate communication using an interpreter

Source reference: LA30


Communicate effectively with people

Details

National Occupational Standards (NOS)

AB4 Establish communication with clients

Source reference: LA1


AB5 Provide information to clients

Source reference: LA5


AC. Effective team working

Functions

Contribute to the quality of team working

Details

National Occupational Standards (NOS)

AC1 Contribute to the quality of team working

Source reference: Core CS3


AD. Effective joint working

Functions

Develop and sustain effective working relationships with staff from other agencies

Details

National Occupational Standards (NOS)

AD1 Develop and sustain effective working with staff from other agencies

Source reference: Core CS4


Develop, sustain and evaluate joint work between agencies

Details

National Occupational Standards (NOS)

AD2 Develop, sustain and evaluate joint work between agencies

Source reference: Common CS10


Represent one’s own agency with other agencies and services

Details

National Occupational Standards (NOS)

AD3 Represent one’s own agency at other agencies’ meetings

Source reference: CJ F408


AD4 Liaise with other services

Source reference: LA22


AD5 Promote multi-agency working at agencies’ meetings

Source reference: YJ 4.2.2


AE. Lifelong learning / personal development

Functions

Maintain and develop your own knowledge, skills and competence

Details

National Occupational Standards (NOS)

AE1 Maintain and develop your own knowledge, skills and competence

Source reference: Core CS5


AE2 Evaluate and develop own practice

Source reference: LA20


AE3 Develop one’s own knowledge and practice

Source reference: CC059


AE4 Develop personal performance and maintain working relationships

Source reference: Lantra CU5


AF. Health and safety

Functions

Support the health and safety of yourself and others

Details

National Occupational Standards (NOS)

AF1 Ensure your own actions reduce risks to health and safety

Source reference: Core CS6


AF2 Protect yourself from the risk of violence at work

Source reference: Core CS7


Promote a health and safety culture within the workplace

Details

National Occupational Standards (NOS)

AF3 Promote a health and safety culture within the workplace

Source reference: Common CS11


Conduct an assessment of risk in the workplace

Details

National Occupational Standards (NOS)

AF4 Conduct an assessment of risk in the workplace

Source reference: Common CS12


AF5 Promote, monitor and maintain health, safety and security in the workplace

Source reference: CC053


Maintain health, safety and security of self and others whilst on the road

Details

National Occupational Standards (NOS)

AF301 Contribute to road safety

Source reference: POL 1E4


AG. Safeguard and protect

Functions

Maintain personal security and safety

Details

National Occupational Standards (NOS)

AG1 Maintain personal security and safety and be alert to the security of others

Source reference: C&T28 Case10


B. Protect and support individuals and communities

Areas of competence

BA. Promote safety, and social inclusion in the community

Functions

Develop and maintain links with community contacts

Details

National Occupational Standards (NOS)

BA1 Develop and maintain links with community contacts

Source reference: POL 1B3


Determine the concerns and priorities of communities

Details

National Occupational Standards (NOS)

BA2 Determine the concerns and priorities of communities in relation to safety, social inclusion, and the prevention and reduction of crime and anti- social behaviour

Source reference: CJ B101


Promote awareness of factors which affect the community

Details

National Occupational Standards (NOS)

BA3 Promote the values of community justice and social inclusion and seize opportunities to influence policy development

Source reference: CJ A107


BA4 Raise awareness to promote community safety and social inclusion

Source reference: CJ B102


BA5 Contribute to developing awareness and community action in relation to crime

Source reference: CJ B103


BA6 Promote the needs and rights of individuals and groups in the community

Source reference: CJ B107


BA7 Promote the interests of individuals and groups in the community

Source reference: CJ B108


Take action to address community issues

Details

National Occupational Standards (NOS)

BA8 Contribute to development of priorities and objectives for promoting community justice and social inclusion

Source reference: CJ A102


BA9 Contribute to strategies for promoting community justice and social inclusion

Source reference: CJ A103


BA10 Develop policies to promote community justice and social inclusion in partnership with others

Source reference: CJ A105


BA11 Monitor the development of policies to promote community justice and social inclusion and present information and recommendations for change

Source reference: CJ A106


BA12 Address problems identified with community safety and social inclusion

Source reference: CJ B105


Enable others to take action to address community issues

Details

National Occupational Standards (NOS)

BA13 Enable groups, communities and organisations to address issues which affect community safety and social inclusion

Source reference: CJ B104


BA14 Enable individuals and families to address factors which affect their safety, well-being and social inclusion

Source reference: CJ B106


BA15 Engage with agencies towards developing networks aimed at identifying those at risk of offending

Source reference: YJ 1.1.1


BA16 Establish the focus for resources towards preventing offending in the community

Source reference: YJ 1.1.2


BA17 Support and work with individuals to promote their interests and rights

Source reference: YJ 5.3.4


Determine the concerns and priorities of communities

Details

National Occupational Standards (NOS)

BA18 Identify, monitor and respond to community issues

Source reference: POL 1B1


Take action to address community issues

Details

National Occupational Standards (NOS)

BA19 Prepare and implement an action plan to reduce community issues

Source reference: POL 1B2


BA20 Contribute to resolving community issues

Source reference: POL 1B11


BB. Promote social responsibility and crime reduction with individuals (including children and young people)

Functions

Plan and deliver reprimands and final warnings

Details

National Occupational Standards (NOS)

BB1 Plan and deliver reprimands and final warnings

Source reference: POL 1D1


Work with individuals at risk of committing anti-social behaviour or offending

Details

National Occupational Standards (NOS)

BB2 Model pro-social behaviour when working with individuals

Source reference: YJ 2.4.6


BB3 Identify individuals at risk of committing anti-social behaviour or offending

Source reference: YJ 1.1.3


BC. Develop environments and practices which promote community safety

Functions

Improve environments and practices

Details

National Occupational Standards (NOS)

BC1 Improve environments and practices to promote community safety and social inclusion

Source reference: CJ B201


BC2 Enable individuals to physically secure environments

Source reference: CJ B204


BC3 Monitor and evaluate changes in environments and practices to promote community safety and social inclusion

Source reference: CJ B203


BC4 Design out crime

Source reference: POL 1B12


BD. Mediate between groups and communities who are in dispute

Functions

Prepare and set up mediation

Details

National Occupational Standards (NOS)

BD1 Prepare and set up mediation

Source reference: CJ B301


Stage the mediation process

Details

National Occupational Standards (NOS)

BD2 Stage the mediation process

Source reference: CJ B302


Manage the mediation process

Details

National Occupational Standards (NOS)

BD3 Manage the mediation process

Source reference: CJ B303


BE. Support those affected by crime and anti social behaviour

Functions

Process referrals to services for those affected by crime or anti-social behaviour

Details

National Occupational Standards (NOS)

BE1 Evaluate and process referrals to provide services to victims, survivors and witnesses

Source reference: CJ C101


Provide initial support to individuals affected by crime or anti- social behaviour

Details

National Occupational Standards (NOS)

BE2 Provide initial support to victims, survivors and witnesses and assess their needs for further support

Source reference: CJ C102


Support individuals to manage the effects of crime or anti-social behaviour on their lives

Details

National Occupational Standards (NOS)

BE3 Assist victims, survivors and witnesses to manage the effects which their experience has had on their lives

Source reference: CJ C103


BE4 Support victims, survivors and witnesses who have suffered bereavement

Source reference: CJ C104


BE5 Support people who have experienced serious personal assault and abuse

Source reference: CJ C105


Enable people to support others effected by crime or anti-social behaviour

Details

National Occupational Standards (NOS)

BE6 Enable people to support victims, survivors and witnesses in managing the effects of their experience on their lives

Source reference: CJ C106


BF. Support those seeking legal advice

Functions

Provide support to clients

Details

National Occupational Standards (NOS)

BF1 Support clients to plan, implement and review action

Source reference: LA6


BF2 Provide continuing support to clients

Source reference: LA7


BG. Develop organisational strategy and practice in tackling domestic and/or sexual abuse

Functions

Establish and prioritise requirements for tackling domestic and/or sexual abuse

Details

National Occupational Standards (NOS)

BG101 Investigate the requirements for services relating to tackling domestic and/or sexual abuse/violence

Source reference: None


BG102 Evaluate and prioritise requirements relating to tackling domestic and/or sexual abuse/violence

Source reference: None


Plan and implement strategy for tackling domestic and/or sexual abuse

Details

National Occupational Standards (NOS)

BG201 Develop and implement a strategy for tackling domestic and/or sexual abuse/violence

Source reference: None


BG202 Influence and support the development of strategy for tackling domestic and/or sexual abuse/violence

Source reference: None


BG203 Identify and secure resources towards tackling domestic and/or sexual abuse/violence

Source reference: None


BG204 Work in partnership with other agencies to tackle domestic and/or sexual abuse/violence

Source reference: None


Monitor and evaluate the effectiveness of strategy and plans for tackling domestic and/or sexual abuse

Details

National Occupational Standards (NOS)

BG301 Monitor and evaluate the quality of activities tackling domestic and/or sexual abuse/ violence

Source reference: None


BG302 Research the effectiveness of the services provided towards tackling domestic and/or sexual abuse/violence

Source reference: None


Support colleagues tackling domestic and/or sexual abuse/violence

Details

National Occupational Standards (NOS)

BG401 Debrief and provide emotional support to colleagues tackling domestic and/or sexual abuse/violence

Source reference: None


BH. Promote awareness regarding domestic and/or sexual abuse

Functions

Develop strategies to raise awareness and understanding

Details

National Occupational Standards (NOS)

BH101 Develop strategies to promote awareness regarding domestic and/or sexual abuse/violence

Source reference: None


Implement strategies to raise awareness and understanding

Details

National Occupational Standards (NOS)

BH201 Implement strategies to raise awareness and understanding of domestic and/or sexual abuse/violence

Source reference: None


BH202 Challenge public attitudes towards domestic and/or sexual abuse/violence

Source reference: None


BH203 Promote understanding amongst children and young people regarding domestic and/or sexual abuse/violence

Source reference: None


BI. Identify needs and manage the risk to victims/survivors of domestic and/or sexual abuse

Functions

Communicate with victims/survivors of domestic and/or sexual abuse

Details

National Occupational Standards (NOS)

BI101 Communicate and engage with victims/survivors of domestic and/or sexual abuse/violence

Source reference: None


Identify the needs of and assess risk factors impacting upon victims/survivors

Details

National Occupational Standards (NOS)

BI201 Assess the needs of and risks to victims/survivors of domestic abuse/violence

Source reference: None


BI202 Assess the needs of and risks to victims/ survivors of sexual abuse/violence

Source reference: None


BI203 Contribute to the assessment of victims/survivors of domestic and/or sexual abuse/violence

Source reference: None


Develop plans towards managing the risk to victims/survivors

Details

National Occupational Standards (NOS)

BI301 Develop plans to manage the risk of harm to victims/survivors of domestic and/or sexual abuse/ violence

Source reference: None


BI302 Contribute to developing plans towards managing the risk of harm to victims/survivors of domestic and/or sexual abuse/violence

Source reference: None


Provide protection and support to children affected by domestic and/or sexual abuse

Details

National Occupational Standards (NOS)

BI401 Identify and agree interventions to protect children and young people who are at risk of domestic and/or sexual abuse/violence

Source reference: None


BI402 Engage with and support children and young people who are victims of domestic and/or sexual abuse/violence

Source reference: None


C. Civil Contingencies

Areas of competence

CC A. Preparing for, responding to and assisting recovery from emergencies

Functions

Co-operate with others and manage information

Details

National Occupational Standards (NOS)

CC AA1 Work in co-operation with other organisations

Source reference: None


CC AA2 Share information with other organisations

Source reference: None


CC AA3 Manage information to support civil protection decision making

Source reference: None


Anticipate and assess the risk of emergencies

Details

National Occupational Standards (NOS)

CC AB1 Anticipate and assess the risk of emergencies

Source reference: None


Plan for emergencies

Details

National Occupational Standards (NOS)

CC AC1 Develop, maintain and evaluate emergency plans and arrangements

Source reference: None


Plan for business continuity

Details

National Occupational Standards (NOS)

CC AD1 Develop, maintain and evaluate business continuity plans and arrangements

Source reference: None


CC AD2 Promote business continuity management

Source reference: None


Validate emergency or business continuity plans

Details

National Occupational Standards (NOS)

CC AE1 Create exercises to practice or validate emergency or business continuity arrangements

Source reference: None


CC AE2 Direct and facilitate exercises to practice or validate emergency or business continuity arrangements

Source reference: None


CC AE3 Conduct debriefing after an emergency, exercise or other activity

Source reference: None


Communicate with the community to enhance resilience

Details

National Occupational Standards (NOS)

CC AF1 Raise awareness of the risk, potential impact and arrangements in place for emergencies

Source reference: None


CC AF2 Warn, inform and advise the community in the event of emergencies

Source reference: None


Manage response to emergencies

Details

National Occupational Standards (NOS)

CC AG1 Respond to emergencies at the strategic (gold) level

Source reference: None


CC AG2 Respond to emergencies at the tactical (silver) level

Source reference: None


CC AG3 Respond to emergencies at the operational (bronze) level

Source reference: None


Manage recovery from emergencies

Details

National Occupational Standards (NOS)

CC AH1 Provide on-going support to meet the needs of individuals affected by emergencies

Source reference: None


CC AH2 Manage community recovery from emergencies

Source reference: None


E. Address offending behaviour

Areas of competence

EA. Assess individuals’ offending behaviour and plan required actions

Functions

Assess the offending behaviour of individuals and prepare proposals for required actions

Details

National Occupational Standards (NOS)

EA1 Assess individuals' offending behaviour and plan provision

Source reference: CJ D101


EA2 Process information relating to individuals' offending behaviour

Source reference: CJ D102


EA3 Assess individuals' offending behaviour and prepare reports

Source reference: CJ D103


EA4 Assess the offending behaviour of individuals who have mental health problems and prepare proposals for their sentencing and management

Source reference: CJ D104


Assess problematic behaviour of individuals (including children and young people) and associated levels of risk

Details

National Occupational Standards (NOS)

EA5 Obtain and verify information from third parties towards assessing an individual’s problematic behaviour

Source reference: YJ 1.2.1


EA6 Obtain information from the individual

Source reference: YJ 1.2.2


EA7 Visit families to identify the factors impacting upon problematic behaviour

Source reference: YJ 1.2.3


EA8 Assess individuals for the principal types and levels of risk associated with their problematic behaviour

Source reference: YJ 1.3.1


EA9 Assist in the assessment of individuals

Source reference: YJ 1.3.2


EB. Enforce interventions and sentences served in the community

Functions

Enforce and review sentences in the community

Details

National Occupational Standards (NOS)

EB1 Supervise, enforce and review low to medium risk offenders serving sentences in the community

Source reference: CJ D201


EB3 Plan, supervise and review sentences served in the community by those who have mental health problems and who pose a significant risk

Source reference: CJ D203


EB4 Use statutory powers to enforce interventions

Source reference: YJ 2.7.1


EB5 Supervise and enforce interventions in the community

Source reference: YJ 2.7.2


EC. Enable individuals to address and change their offending behaviour

Functions

Enable individuals to address and change their offending behaviour

Details

National Occupational Standards (NOS)

EC1 Help individuals address their offending behaviour

Source reference: CJ D301


EC2 Enable individuals to change their offending behaviour

Source reference: CJ D302


EC3 Enable others to support individuals to address their offending and anti-social behaviour and develop positive alternatives

Source reference: CJ D307


Prepare, implement and evaluate group activities

Details

National Occupational Standards (NOS)

EC4 Prepare, implement and evaluate group activities

Source reference: CJ D303


EC5 Contribute to the implementation of group work programmes

Source reference: CJ D304


Prepare and provide development activities for individuals

Details

National Occupational Standards (NOS)

EC6 Prepare and provide agreed development activities for individuals

Source reference: CJ E403


Reinforce positive behavioural goals during relationships with individuals

Details

National Occupational Standards (NOS)

EC7 Reinforce positive behavioural goals during relationships with individuals

Source reference: CJ D306


Help individuals address problematic aspects of their behaviour

Details

National Occupational Standards (NOS)

EC8 Support and encourage individuals in addressing their problematic behaviour

Source reference: YJ 2.4.2


EC9 Address the challenging behaviour of individuals

Source reference: YJ 2.4.3


Manage the transition of young offenders from the youth justice system

Details

National Occupational Standards (NOS)

EC10 Manage the transition of young offenders from the youth justice system

Source reference: YJ 4.2.8


ED. Develop and deliver plans or programmes which address offending behaviour

Functions

Plan, monitor and review integrated packages of interventions and support

Details

National Occupational Standards (NOS)

ED1 Plan, monitor and review integrated packages of interventions and support to address individuals' offending behaviour

Source reference: CJ E101


Deliver externally-validated evidence-based programmes

Details

National Occupational Standards (NOS)

ED2 Deliver externally-validated evidence-based programmes designed to reduce the likelihood of re-offending by offenders who pose a medium to low risk of harm

Source reference: CJ D308


ED3 Assist in the delivery of externally-validated evidence-based complex programmes designed to reduce the likelihood of re-offending by offenders who pose a significant risk of harm

Source reference: CJ D310


Deliver accredited programmes

Details

National Occupational Standards (NOS)

ED4 Deliver accredited programmes

Source reference: CJ D309


Develop interventions to prevent offending

Details

National Occupational Standards (NOS)

ED5 Develop intervention plans for individuals which address risk factors and enhance protective factors

Source reference: YJ 2.1.1


ED6 Assist in developing intervention plans for those at risk of offending/reoffending

Source reference: YJ 2.1.2


Deliver interventions to prevent offending

Details

National Occupational Standards (NOS)

ED7 Deliver evidence-based intervention programmes tailored to the particular needs and risk factors of individuals

Source reference: YJ 2.5.3


Monitor and evaluate interventions

Details

National Occupational Standards (NOS)

ED8 Monitor and evaluate the success of interventions in addressing offending/reoffending

Source reference: YJ 2.6.1


ED9 Monitor and evaluate the impact of intervention programmes for individuals

Source reference: YJ 2.6.2


EF. Identify and address the perpetrators of domestic and/or sexual abuse

Functions

Identify and assess the risk posed by individual perpetrators of domestic and/or sexual abuse

Details

National Occupational Standards (NOS)

EF101 Assess the risk posed by individual perpetrators of domestic and/or sexual abuse/ violence

Source reference: None


Deliver interventions aimed at perpetrators of domestic and/or sexual abuse

Details

National Occupational Standards (NOS)

EF201 Explore perpetrators’ behaviour and attitudes relating to their domestic and/or sexual abuse/violence

Source reference: None


EF202 Provide group work addressing perpetrators’ behaviour and/or attitudes relating to their domestic and/or sexual abuse/violence

Source reference: None


F. Restrict the liberty of individuals under the rule of law

Areas of competence

FA. Manage the detention of individuals

Functions

Detain individuals

Details

National Occupational Standards (NOS)

FA101 Escort detained persons

Source reference: POL 2K1


FA102 Present detained persons to custody

Source reference: POL 2K2


FA103 Receive detained persons into custody

Source reference: 2K5


FA104 Authorise and manage police detention

Source reference: POL 2K3


FA105 Assist with the detention of detained persons

Source reference: POL 2K4


Maintain restrictions on individuals’ liberty whilst promoting and protecting their rights

Details

National Occupational Standards (NOS)

FB1 Maintain restrictions on individuals’ liberty whilst promoting and protecting their rights

Source reference: CC 001


FB. Protect and promote the rights of individuals in custody

Functions

Plan and review how to meet individuals’ needs and rights in the custodial environment

Details

National Occupational Standards (NOS)

FB2 Contribute to planning and reviewing how to meet individuals' needs and rights in the custodial environment

Source reference: CC029


Receive and discharge individuals and property into and out of the custodial environment

Details

National Occupational Standards (NOS)

FC1 Receive and discharge individuals and property into and out of the custodial environment

Source reference: CC021


FC. Maintain security when people, vehicles and property are entering and leaving the custodial environment

Functions

Receive and discharge individuals and property into and out of the custodial environment

Details

National Occupational Standards (NOS)

FC1 Receive and discharge individuals and property into and out of the custodial environment

Source reference: CC021


Maintain security at entry and exit points

Details

National Occupational Standards (NOS)

FC2 Maintain security at entry and exit points

Source reference: CC005


FD. Maintain security in the custodial environment

Functions

Maintain the security of the custodial environment

Details

National Occupational Standards (NOS)

FD1 Contribute to the security of the custodial environment

Source reference: CC007


FD2 Maintain security and order in the custodial environment

Source reference: CC018


FE. Maintain security between custodial environments

Functions

Maintain security whilst escorting individuals to courts and other environments

Details

National Occupational Standards (NOS)

FE1 Maintain security whilst escorting individuals to courts and other environments

Source reference: CC027


Prepare and drive secure vehicles to and from custodial and other environments

Details

National Occupational Standards (NOS)

FE2 Prepare and drive secure vehicles to and from custodial and other environments

Source reference: CC028


Drive vehicles to carry out custodial duties

Details

National Occupational Standards (NOS)

FE3 Drive vehicles to carry out custodial duties

Source reference: CC011


FF. Maintain order in the custodial environment

Functions

Control incidents and emergencies in a custodial care environment

Details

National Occupational Standards (NOS)

FF1 Assist in the control of incidents and emergencies

Source reference: CC008


FF2 Contribute to the control of incidents and emergencies

Source reference: CC024


FF3 Control and restrain individuals

Source reference: CC025


Adjudicate on charges against individuals in custody

Details

National Occupational Standards (NOS)

FF4 Contribute to the adjudication process

Source reference: CC026


FG. Maintain security using technology

Functions

Plan, install and decommission electronic monitoring equipment

Details

National Occupational Standards (NOS)

FG1 Contribute to planning the installation and decommissioning of electronic monitoring equipment

Source reference: CC009


FG2 Install and decommission electronic monitoring equipment

Source reference: CC012


Operate electronic monitoring equipment

Details

National Occupational Standards (NOS)

FG3 Help people to comply with electronic monitoring requirements

Source reference: CC013


FG4 Identify electronic monitoring incidents and initiate a response

Source reference: CC010


FG5 Follow up electronic monitoring incidents in the field

Source reference: CC014


Maintain security using screening equipment

Details

National Occupational Standards (NOS)

FG6 Maintain security using screening equipment

Source reference: CC072


Operate voice verification monitoring

Details

National Occupational Standards (NOS)

FG7 Contribute to preparing and implementing voice verification monitoring

Source reference: CC073


FG8 Establish and maintain voice verification monitoring in the field

Source reference: CC074


FH. Assist individuals in secure environments to maintain and develop relationships

Functions

Help individuals in secure environments to maintain and develop relationships

Details

National Occupational Standards (NOS)

FH1 Help individuals in custody to maintain and develop relationships

Source reference: CC035


Develop and maintain effective relationships with the families of individuals held in custody

Details

National Occupational Standards (NOS)

FH2 Develop and maintain effective relationships with the families of individuals held in custody

Source reference: CC080


FI. Manage release and resettlement

Functions

Develop plans to manage the release and resettlement of offenders following custodial sentences

Details

National Occupational Standards (NOS)

FI1 Prepare individuals for resettlement in the community

Source reference: CC043


FI2 Contribute to plans for the release and resettlement of offenders

Source reference: CC085


FI3 Develop plans to manage the risk of harm of releasing and resettling offenders in the community following custodial sentences

Source reference: CJ D204


FI4 Support individuals towards their resettlement in the community from a custodial environment

Source reference: YJ 2.5.1


FI5 Assist in monitoring the progress of those released on licence

Source reference: YJ 2.5.2


FI6 Plan with other agencies the release and resettlement in the community of offenders who pose a significant risk of harm and likelihood of reoffending following custodial sentences

Source reference: CJ D205


FJ. Promote the health of individuals in the custodial environment

Functions

Screen individual’s mental and physical health

Details

National Occupational Standards (NOS)

FJ1 Screen individual’s mental and physical health and well-being on reception into a custodial environment

Source reference: CC048


Promote the health of individual who are subject to the physical management of violent behaviour

Details

National Occupational Standards (NOS)

FJ2 Promote the health of individual who are subject to the physical management of violent behaviour

Source reference: CC054


FK. Manage the restriction of individuals’ liberty in the community

Functions

Manage curfew orders

Details

National Occupational Standards (NOS)

FK1 Address breaches of electronically monitored curfew orders made alongside community orders

Source reference: YJ 2.5.9


G. Address factors and difficulties which affect individuals

Areas of competence

GA. Enable individuals to access services

Functions

Enable individuals to find out about and use services and facilities

Details

National Occupational Standards (NOS)

GA1 Enable individuals to find out about and use services and facilities

Source reference: CJ E301


GA2 Support clients to make use of the service

Source reference: LA2


Transfer individuals between agencies and services

Details

National Occupational Standards (NOS)

GA3 Assist in the transfer of individuals between agencies and services

Source reference: CJ F405


GA4 Assist clients to gain access to other services

Source reference: LA9


GA5 Provide and receive referrals on behalf of clients

Source reference: LA10


Develop and manage interviews with clients

Details

National Occupational Standards (NOS)

GA6 Develop and manage interviews with clients

Source reference: LA3


Communicate and engage with children, young people, and their families and carers

Details

National Occupational Standards (NOS)

GA7 Communicate and engage with children, young people, and their families and carers

Source reference: YJ 2.4.1


GA8 Assist individuals to use agencies and services

Source reference: YJ 2.4.11


GA9 Assist with the transfer of individuals between agencies and services (HSC386)

Source reference: YJ 4.2.9


GB. Enable individuals and families to address their difficulties

Functions

Support individuals when they are distressed

Details

National Occupational Standards (NOS)

GB1 Support individuals when they are distressed

Source reference: CC055


Support individuals experiencing difficulties

Details

National Occupational Standards (NOS)

GB2 Support individuals experiencing difficulties

Source reference: CJ E408


GB3 Enable individuals to understand and address their difficulties

Source reference: CJ E409


GB4 Support individuals with difficult or potentially difficult relationships

Source reference: CJ E303


Enable individuals to maintain contact in potentially isolating situations

Details

National Occupational Standards (NOS)

GB5 Enable individuals to maintain contacts in potentially isolating situations

Source reference: CJ E305


Enable individuals to present their own needs and interests

Details

National Occupational Standards (NOS)

GB6 Enable individuals to present their own needs and interests

Source reference: CJ E307


Represent the interests of individuals’ and families’ when they are unable to do so themselves

Details

National Occupational Standards (NOS)

GB7 Advocate on behalf of individuals

Source reference: CJ E308


GB8 Represent individuals' and families' interests when they are unable to do so themselves

Source reference: CJ E309


GB9 Negotiate on behalf of clients

Source reference: LA16


Establish and run mutual support networks

Details

National Occupational Standards (NOS)

GB10 Contribute to establishing and running mutual support networks

Source reference: CJ E310


GB11 Assist individuals to establish effective support networks

Source reference: YJ 2.4.12


Support families’ and carers to address their difficulties

Details

National Occupational Standards (NOS)

GB12 Work with families and carers towards addressing individuals’ problematic behaviour

Source reference: YJ 2.3.1


GB13 Support families following a death in custody

Source reference: YJ 2.3.3


Provide support and care to individuals

Details

National Occupational Standards (NOS)

GB14 Provide support and care to individuals

Source reference: YJ 2.4.8


GC. Recognise and respond to abuse, aggressive behaviour or risk of harm

Functions

Protect individuals from abuse and harm

Details

National Occupational Standards (NOS)

GC1 Contribute to the protection of individuals from abuse

Source reference: CJ E201


GC2 Contribute to the protection of children from abuse

Source reference: CJ E202


GC3 Assess and manage high risk of harm

Source reference: CJ E205


GC4 Assess risk of harm and the need for intervention

Source reference: CJ E206


GC5 Develop control for people who are a risk to themselves or others

Source reference: CC075


Support individuals where abuse has been disclosed

Details

National Occupational Standards (NOS)

GC6 Support individuals where abuse has been disclosed

Source reference: CC034


Minimise and deal with aggressive, abusive and challenging behaviour

Details

National Occupational Standards (NOS)

GC7 Contribute to the prevention and management of abusive and aggressive behaviour

Source reference: CJ E203


GC8 Minimise and deal with aggressive and abusive behaviour

Source reference: CC 002


GC9 Contribute to the prevention and management of inappropriate behaviour

Source reference: CC019


GC10 Manage conflict

Source reference: POL 2C4


Respond to allegations or suspicions of abuse

Details

National Occupational Standards (NOS)

GC11 Respond to allegations or suspicions of child abuse

Source reference: POL


Address cases where individuals disclose abuse

Details

National Occupational Standards (NOS)

GC12 Provide support and address cases where individuals disclose abuse

Source reference: YJ 2.4.9


Minimise and deal with aggressive, abusive and challenging behaviour

Details

National Occupational Standards (NOS)

GC14 Contribute to the prevention and management of inappropriate behaviour

Source reference: LA65


GD. Promote individuals’ health and well-being

Functions

Support individuals in undertaking health care

Details

National Occupational Standards (NOS)

GD1 Support individuals in undertaking health care

Source reference: CJ E405


Raise awareness of health and hygiene issues

Details

National Occupational Standards (NOS)

GD2 Encourage individuals to look after their own health and hygiene

Source reference: CC030


GD3 Contribute to raising awareness of health issues

Source reference: CC057


Administer and monitor medication for individuals

Details

National Occupational Standards (NOS)

GD4 Administer and monitor medication for individuals consistent with protocols, standards and legislation

Source reference: CC049


Prepare and undertake agreed clinical activities with individuals

Details

National Occupational Standards (NOS)

GD5 Prepare and undertake agreed clinical activities with individuals

Source reference: CC050


Plan, implement, monitor and review programmes of care for individuals

Details

National Occupational Standards (NOS)

GD6 Support interdisciplinary teams in delivering individualised programmes of care to individuals

Source reference: CC56


GE. Recognise and respond to substance misuse

Functions

Enable individuals to address factors which affect their health and social wellbeing

Details

National Occupational Standards (NOS)

GD7 Enable individuals to address issues which affect their health and social wellbeing

Source reference: CC058


Support individuals with mental health problems

Details

National Occupational Standards (NOS)

GD8 Prepare and provide agreed individual development activities for individuals

Source reference: CC052


Enhance health and social well-being of individuals

Details

National Occupational Standards (NOS)

GD10 Deliver interventions towards enhancing health and social well-being

Source reference: YJ 2.5.6


Recognise and act upon indications of substance misuse

Details

National Occupational Standards (NOS)

GE1 Recognise indications of substance misuse and refer individuals to specialists

Source reference: DANOS AA1


GE2 Assess and act upon immediate risk of danger to substance users

Source reference: DANOS AB5


Raise awareness about substances, their use and effects

Details

National Occupational Standards (NOS)

GE3 Raise awareness about substances, their use and effects

Source reference: DANOS AD1


Test for substance use

Details

National Occupational Standards (NOS)

GE4 Test for substance use

Source reference: DANOS AE1


Carry out substance misuse assessment

Details

National Occupational Standards (NOS)

GE5 Carry out screening and referral assessment for substance misuse

Source reference: DANOS AF1


GE6 Carry out a comprehensive substance misuse assessment

Source reference: DANOS AF3


Carry out brief interventions with alcohol users

Details

National Occupational Standards (NOS)

GE7 Carry out brief interventions with alcohol users

Source reference: DANOS AH10


GF. Support individuals to move towards or maintain independent living

Functions

Assist individuals to prepare for a more independent living environment

Details

National Occupational Standards (NOS)

GF1 Assist individuals to move from a supportive to more independent environment

Source reference: CJ E306


Arrange for provision of accommodation and support

Details

National Occupational Standards (NOS)

GF2 Organise provision of housing for individuals

Source reference: CJ E314


GF3 Develop, manage and review packages of housing, support and protection

Source reference: CJ E102


GF4 Contribute to planning and reviewing integrated housing and support

Source reference: CJ E103


GF5 Support individuals’ involvement in the management of housing and support

Source reference: CJ E312


GF6 Support individuals in developing their involvement in the management of the organisation

Source reference: CJ E313


Enable individuals to administer their financial affairs

Details

National Occupational Standards (NOS)

GF7 Enable individuals to administer their financial affairs

Source reference: CJ E411


Arrange for provision of accommodation and support

Details

National Occupational Standards (NOS)

GF8 Work with others to address risk factors associated with individuals’ housing and accommodation requirements

Source reference: YJ 2.5.7


GG. Promote education, training and employment for individuals

Functions

Arrange for provision of accommodation and support

Details

National Occupational Standards (NOS)

GF8 Work with others to address risk factors associated with individuals’ housing and accommodation requirements

Source reference: YJ 2.5.7


Promote employment, training and education opportunities

Details

National Occupational Standards (NOS)

GG1 Promote employment, training and education opportunities for those who have offended or are likely to offend

Source reference: CJ D401


Enable individuals to maximise their employment opportunities

Details

National Occupational Standards (NOS)

GG2 Enable individuals who have offended or who are likely to offend to maximise their employment opportunities

Source reference: CJ D402


Negotiate with employers and support them in offering opportunities to individuals

Details

National Occupational Standards (NOS)

GG3 Negotiate with employers and support them in offering opportunities to individuals who have offended or who are likely to offend

Source reference: CJ D403


Promote employment, training and education opportunities

Details

National Occupational Standards (NOS)

GG4 Provide access to interventions towards maximising individual development via education/ employment

Source reference: YJ 2.5.4


GG5 Work with employers to provide opportunities for individuals at risk of offending/reoffending

Source reference: YJ 2.5.5


GH. Work with families to promote the development, health and welfare of children and young people

Functions

Support individuals in developing their parenting skills

Details

National Occupational Standards (NOS)

GH1 Support parents in developing parenting skills

Source reference: CJ E311


GH2 Assist parents in custody to develop their parenting skills

Source reference: CC079


GH3 Support individuals in developing their parenting skills

Source reference: YJ 2.3.2


GI. Enable individuals (including children and young people) to grow and develop and address issues which affect them

Functions

Provide development activities for individuals

Details

National Occupational Standards (NOS)

GI1 Prepare and provide development activities for individuals

Source reference: YJ 2.4.4


GI2 Encourage and support individuals’ involvement in developmental activities

Source reference: YJ 2.4.5


Help individuals to develop relationships and to live with others

Details

National Occupational Standards (NOS)

GI3 Help individuals to develop relationships and to live with others

Source reference: YJ 2.4.7


GJ. Provide individuals with purposeful activities

Functions

Provide and evaluate agreed activities for individuals

Details

National Occupational Standards (NOS)

GJ1 Provide and evaluate agreed activities for individuals

Source reference: CJ E412


GJ2 Support individuals in custody to take part in purposeful activities

Source reference: CC031


GK. Enhance the safety, health and wellbeing of victims/survivors of domestic and/or sexual abuse

Functions

Provide support to victims/survivors of domestic and/or sexual abuse towards enhancing their safety, health and wellbeing

Details

National Occupational Standards (NOS)

GK101 Provide access to information for victims/survivors of domestic and/or sexual abuse/violence

Source reference: None


GK102 Deliver interventions towards increasing the safety of individual victims of domestic and/or sexual abuse/violence

Source reference: None


GK103 Assist victims/survivors of domestic and/or sexual abuse/violence to access legal protection

Source reference: None


GK104 Empower victims/survivors of domestic and/or sexual abuse to recover and to regain control of their lives

Source reference: None


GK105 Advocate on behalf of victims/survivors of domestic and/or sexual abuse/violence

Source reference: None


GK106 Provide group support for victims/survivors of domestic and/or sexual abuse/violence

Source reference: None


GK107 Monitor and evaluate the impact of interventions upon the welfare of victims/survivors of domestic and/or sexual abuse/violence

Source reference: None


Support victims/survivors of domestic and/or sexual abuse with safe accommodation

Details

National Occupational Standards (NOS)

GK201 Provide safe, emergency accommodation for victims of domestic and/or sexual abuse/ violence

Source reference: None


GK202 Arrange safe accommodation for victims/survivors of domestic and/or sexual abuse/violence

Source reference: None


GK203 Support victims/survivors of domestic and/or sexual abuse/violence within safe accommodation

Source reference: None


Address victims of ‘honour crimes’

Details

National Occupational Standards (NOS)

GK301 Provide support to victims of forced marriages

Source reference: None


Provide helpline services for victims/survivors of domestic and/or sexual abuse

Details

National Occupational Standards (NOS)

GK401 Address callers regarding domestic and/or sexual abuse/violence with sensitivity

Source reference: None


GK402 Establish and address requirements from callers regarding domestic and/or sexual abuse/violence

Source reference: None


H. Management and leadership

Areas of competence

HA. Managing self and personal skills

Functions

Manage your own resources

Details

National Occupational Standards (NOS)

HA1 Manage your own resources

Source reference: ML A1


Manage your own resources and professional development

Details

National Occupational Standards (NOS)

HA2 Manage your own resources and professional development

Source reference: ML A2


Develop your personal networks

Details

National Occupational Standards (NOS)

HA3 Develop your personal networks

Source reference: ML A3


HA4 Operate within networks

Source reference: LA23


Manage personal caseload

Details

National Occupational Standards (NOS)

HA5 Manage personal caseload

Source reference: LA19


HB. Providing direction

Functions

Develop and implement operational plans

Details

National Occupational Standards (NOS)

HB1 Develop and implement operational plans for your area of responsibility

Source reference: ML B1


Map the environment in which your organisation operates

Details

National Occupational Standards (NOS)

HB2 Map the environment in which your organisation operates

Source reference: ML B2


Develop and implement a strategic business plan

Details

National Occupational Standards (NOS)

HB3 Develop a strategic business plan for your organisation

Source reference: ML B3


HB4 Put the strategic business plan into action

Source reference: ML B4


Provide leadership

Details

National Occupational Standards (NOS)

HB5 Provide leadership for your team

Source reference: ML B5


HB6 Provide leadership in your area of responsibility

Source reference: ML B6


HB7 Provide leadership for your organisation

Source reference: ML B7


Ensure compliance with legal, regulatory, ethical and social requirements

Details

National Occupational Standards (NOS)

HB8 Ensure compliance with legal, regulatory, ethical and social requirements

Source reference: ML B8


Develop the culture of your organisation

Details

National Occupational Standards (NOS)

HB9 Develop the culture of your organisation

Source reference: ML B9


Manage risk

Details

National Occupational Standards (NOS)

HB10 Manage risk

Source reference: ML B10


Promote equality of opportunity and diversity

Details

National Occupational Standards (NOS)

HB11 Promote equality of opportunity and diversity in your area of responsibility

Source reference: ML B11


HB12 Promote equality of opportunity and diversity in your organisation

Source reference: ML B12


HC. Facilitating change

Functions

Encourage innovation

Details

National Occupational Standards (NOS)

HC1 Encourage innovation in your team

Source reference: ML C1


HC2 Encourage innovation in your area of responsibility

Source reference: ML C2


HC3 Encourage innovation in your organisation

Source reference: ML C3


Manage change

Details

National Occupational Standards (NOS)

HC4 Lead change

Source reference: ML C4


HC5 Plan change

Source reference: ML C5


HC6 Implement change

Source reference: ML C6


HD. Working with people

Functions

Develop productive working relationships

Details

National Occupational Standards (NOS)

HD1 Develop productive working relationships with colleagues

Source reference: ML D1


HD2 Develop productive working relationships with colleagues and stakeholders

Source reference: ML D2


Recruit, select and keep the workforce

Details

National Occupational Standards (NOS)

HD3 Recruit, select and keep colleagues

Source reference: ML D3


HD4 Plan the workforce

Source reference: ML D4


Allocate and monitor work in your area

Details

National Occupational Standards (NOS)

HD5 Allocate and check work in your team

Source reference: ML D5


HD6 Allocate and monitor the progress and quality of work in your area of responsibility

Source reference: ML D6


Support the development of others

Details

National Occupational Standards (NOS)

HD7 Provide learning opportunities for colleagues

Source reference: ML D7


HD8 Support and challenge workers on specific aspects of their practice

Source reference: CJ F309


HD9 Support the induction and transfer of staff on secondment

Source reference: CJ F404


HD10 Provide support for other practitioners

Source reference: LA28


Chair and participate in meetings

Details

National Occupational Standards (NOS)

HD11 Chair and participate in meetings

Source reference: MCI


Select personnel

Details

National Occupational Standards (NOS)

HD12 Contribute to the selection of personnel for activities

Source reference: CJ A203


HD13 Select personnel for activities

Source reference: CJ A204


Lead work and manage performance

Details

National Occupational Standards (NOS)

HD14 Lead the work of teams and individuals to achieve their objectives

Source reference: CJ A205


HD15 Manage the performance of teams and individuals

Source reference: CJ A206


HD16 Develop teams and individuals to enhance performance

Source reference: CJ F310


HE. Using resources

Functions

Manage a budget

Details

National Occupational Standards (NOS)

HE1 Manage a budget

Source reference: ML E1


Manage finance for your area of responsibility

Details

National Occupational Standards (NOS)

HE2 Manage finance for your area of responsibility

Source reference: ML E2


Obtain additional finance for the organisation

Details

National Occupational Standards (NOS)

HE3 Obtain additional finance for the organisation

Source reference: ML E3


Promote the use of technology

Details

National Occupational Standards (NOS)

HE4 Promote the use of technology within your organisation

Source reference: ML E4


Ensure an effective approach to health and safety

Details

National Occupational Standards (NOS)

HE5 Ensure your own actions reduce risks to health and safety

Source reference: ML E5


HE6 Ensure health and safety requirements are met in your area of responsibility

Source reference: ML E6


HE7 Ensure an effective organisational approach to health and safety

Source reference: ML E7


Support the efficient use of resources

Details

National Occupational Standards (NOS)

HE8 Support the efficient use of resources

Source reference: CJ A211


Raise funds

Details

National Occupational Standards (NOS)

HE9 Plan and coordinate fund raising for the agency

Source reference: CJ A207


HE10 Assess, negotiate and secure sources of funding

Source reference: CJ A208


HE11 Raise funds through direct activities

Source reference: CJ A209


HF. Achieving results

Functions

Manage projects

Details

National Occupational Standards (NOS)

HF1 Manage a project

Source reference: ML F1


HF2 Manage a programme of complementary projects

Source reference: ML F2


HF3 Manage business processes

Source reference: ML F3


Develop and review a framework for marketing

Details

National Occupational Standards (NOS)

HF4 Develop and review a framework for marketing

Source reference: ML F4


Improve customer service

Details

National Occupational Standards (NOS)

HF5 Resolve customer service problems

Source reference: ML F5


HF6 Monitor and solve customer service problems

Source reference: ML F6


HF7 Support customer service improvements

Source reference: ML F7


HF8 Work with others to improve customer service

Source reference: ML F8


HF9 Build your organisation’s understanding of its market and customers

Source reference: ML F9


HF10 Develop a customer focused organisation

Source reference: ML F10


HF11 Manage the achievement of customer satisfaction

Source reference: ML F11


Improve organisational performance

Details

National Occupational Standards (NOS)

HF12 Improve organisational performance

Source reference: ML F12


HF13 Identify and track trends and changes in community justice and social inclusion and the effectiveness of different means of addressing issues

Source reference: CJ A101


Manage information exchange

Details

National Occupational Standards (NOS)

HF14 Plan, implement and manage systems for the exchange of sensitive information, data and intelligence

Source reference: SJ3


HF15 Provide information to support decision making

Source reference: CJ A406


HF16 Manage information for action

Source reference: CC047


HF17 Set up and maintain client referral systems

Source reference: LA26


Manage external contracts

Details

National Occupational Standards (NOS)

HF18 Specify, commission and manage external contracts and agreements

Source reference: SJ1


HF19 Develop proposals to meet external tendering requirements

Source reference: SJ7


HF20 Commission specified programmes from providers

Source reference: CJ A216


HF21 Co-ordinate the development, issuing and evaluation of specifications to promote community justice and social inclusion

Source reference: CJ A104


HF22 Develop, negotiate and agree proposals to offer services and products

Source reference: CJ A210


Project and process evaluation

Details

National Occupational Standards (NOS)

HF23 Ensure an effective approach to project and process evaluation

Source reference: SJ2


Manage activities and develop services

Details

National Occupational Standards (NOS)

HF24 Maintain activities to meet requirements

Source reference: CJ A212


HF25 Manage activities to meet requirements

Source reference: CJ A213


HF26 Contribute to the development and promotion of the agency and its services

Source reference: CJ A402


HF27 Evaluate, prioritise and review demands for services

Source reference: CJ A215


HF28 Develop the capacity of the organisation to meet the needs of clients

Source reference: LA27


HF29 Assist in identifying the potential for agency development and in promoting its services

Source reference: YJ 4.2.6


HF30 Coordinate programmes involving several agencies

Source reference: YJ 4.2.7


HF31 Assess and agree priorities for services and resources

Source reference: YJ 5.1.6


HF32 Establish objectives for initiatives and resources to address risks of offending/reoffending

Source reference: YJ 5.1.7


HF33 Contribute to the development of services which address problematic behaviour and which reduce offending/reoffending

Source reference: YJ 5.3.2


HF34 Work with providers to commission, monitor and review programmes

Source reference: YJ 5.3.3


HG. Manage external and community relations

Functions

Manage links with the wider community

Details

National Occupational Standards (NOS)

HG1 Establish and manage links with the wider community

Source reference: SJ5


Work with the media to explain and promote your organisation

Details

National Occupational Standards (NOS)

HG2 Establish, maintain and use relationships with the media to explain and promote the agency and its work

Source reference: CJ A401


HG3 Support others to make the best use of the media

Source reference: CJ A403


Promote partnership working between organisations

Details

National Occupational Standards (NOS)

HG4 Develop and manage multi-agency partnerships

Source reference: SJ6


HG5 Promote the agency and its services through the media

Source reference: YJ 4.2.5


Manage links with the wider community

Details

National Occupational Standards (NOS)

HG101 Manage political relationships and lobby for influence

Source reference: None


HH. Process complaints and appeals

Functions

Investigate and obtain details of complaints

Details

National Occupational Standards (NOS)

HH1 Obtain details from complainants and recommend how to progress cases of complaint

Source reference: Case 1


Progress complaints cases

Details

National Occupational Standards (NOS)

HH2 Progress and monitor cases of complaint

Source reference: Case2


HH3 Progress applications to cease the progression of complaints

Source reference: Case3


HH4 Contribute to developing and maintaining positive caller relationships

Source reference: Case4


HH5 Process complaints involving informal resolution

Source reference: Case5


Process appeals

Details

National Occupational Standards (NOS)

HH6 Process appeals against decisions made regarding complaints

Source reference: Case6


HI. Advance knowledge and practice

Functions

Advance developments in knowledge and practice

Details

National Occupational Standards (NOS)

HI1 Plan, implement and manage the sharing of knowledge and good practice to inform innovation and improve service delivery

Source reference: SJ4


HI2 Develop and maintain a strategic overview of developments in knowledge and practice

Source reference: CJ F301


HI3 Develop, implement and evaluate strategies to advance knowledge and practice

Source reference: CJ F302


HI4 Commission, monitor and evaluate projects to advance knowledge and practice

Source reference: CJ F303


HI5 Contribute to the evaluation and implementation of research and development outcomes

Source reference: CJ F304


HI6 Influence changes to legislation, policy or practice

Source reference: LA24


HI7 Influence the development of policies addressing problematic behaviour and the prevention of offending/reoffending

Source reference: YJ 5.3.1


HJ. Quality management

Functions

Implement and monitor quality assurance systems

Details

National Occupational Standards (NOS)

HJ1 Implement quality assurance systems

Source reference: CJ A217


HJ2 Monitor compliance with quality systems

Source reference: CJ A218


HK. Management of volunteers

Functions

Implement strategies and policies for recruiting and managing volunteers

Details

National Occupational Standards (NOS)

HK1 Develop, implement and evaluate strategies and policies for recruiting and managing volunteers

Source reference: CJ A201


HK2 Contribute to the development, implementation and evaluation of strategies and policies for recruiting and managing volunteers

Source reference: CJ A202


HK3 Contribute to the development, implementation and evaluation of strategies and policies for recruiting and managing volunteers

Source reference: YJ 5.1.8


HK4 Evaluate volunteers’ contribution to your organisation’s goals

Source reference: UKWH 45


HK5 Involve, motivate and retain volunteers

Source reference: UKWH B2


I. Provide legal advice

Areas of competence

IA. Provide legal advice

Functions

Provide and manage legal advice

Details

National Occupational Standards (NOS)

IA1 Provide legal advice to clients

Source reference: LA11


IA2 Manage legal advice cases

Source reference: LA12


IA3 Provide second-tier support to others

Source reference: LA25


IA4 Provide legal advice using electronic media

Source reference: LA29


IA5 Research legal information and advice using electronic means

Source reference: LA66


IA6 Engage with young people requiring legal advice

Source reference: LA67


IB. Provide legal advice (knowledge units)

Functions

Criminal law

Details

National Occupational Standards (NOS)

IB1 Criminal law advice and casework

Source reference: LA31


Disability

Details

National Occupational Standards (NOS)

IB2 First line disability legal advice

Source reference: LA32


IB3 Disability legal advice and casework

Source reference: LA33


Discrimination

Details

National Occupational Standards (NOS)

IB4 First line discrimination legal advice

Source reference: LA34


IB5 Discrimination legal advice and case work

Source reference: LA35


Young people

Details

National Occupational Standards (NOS)

IB6 The provision of advice to young people on their rights under the law

Source reference: LA36


Mental health

Details

National Occupational Standards (NOS)

IB7 First line mental health legal advice

Source reference: LA37


IB8 Mental health legal advice and casework

Source reference: LA38


Housing

Details

National Occupational Standards (NOS)

IB9 First line housing legal advice

Source reference: LA39


IB10 Housing legal advice and casework

Source reference: LA40


Money and debt

Details

National Occupational Standards (NOS)

IB11 First line money and debt legal advice

Source reference: LA41


IB12 Money and debt legal advice and casework

Source reference: LA42


Clinical negligence

Details

National Occupational Standards (NOS)

IB13 Clinical negligence legal advice and casework

Source reference: LA43


Personal injury

Details

National Occupational Standards (NOS)

IB14 Personal injury legal advice and casework

Source reference: LA44


Employment

Details

National Occupational Standards (NOS)

IB15 First line employment legal advice

Source reference: LA45


IB16 Employment legal advice and casework

Source reference: LA46


Consumer rights

Details

National Occupational Standards (NOS)

IB17 First line consumer legal advice

Source reference: LA47


IB18 Consumer legal advice and casework

Source reference: LA48


Welfare rights

Details

National Occupational Standards (NOS)

IB19 First line welfare rights legal advice

Source reference: LA49


IB20 Welfare rights legal advice and casework

Source reference: LA50


Health and community

Details

National Occupational Standards (NOS)

IB21 First line health and community care legal advice

Source reference: LA51


IB22 Health and community care legal advice and casework

Source reference: LA52


Students

Details

National Occupational Standards (NOS)

IB23 First line legal advice for students

Source reference: LA53


IB24 Legal advice and casework for students

Source reference: LA54


Education

Details

National Occupational Standards (NOS)

IB25 First line education legal advice

Source reference: LA55


IB26 Education legal advice and casework

Source reference: LA56


Immigration

Details

National Occupational Standards (NOS)

IB27 First line immigration legal advice

Source reference: LA57


IB28 Immigration legal advice and casework

Source reference: LA58


IB29 Specialised legal immigration advice and casework

Source reference: LA59


Asylum

Details

National Occupational Standards (NOS)

IB30 First line asylum legal advice

Source reference: LA60


IB31 Asylum legal advice and casework

Source reference: LA61


IB32 Specialised asylum legal advice and casework

Source reference: LA62


Family

Details

National Occupational Standards (NOS)

IB33 First line family law advice

Source reference: LA63


IB34 Family law advice and casework

Source reference: LA64


Young people

Details

National Occupational Standards (NOS)

IB35 The provision of specialist advice to young people on their rights under the law

Source reference: LA68


Older people

Details

National Occupational Standards (NOS)

IB36 The provision of advice to older people on their rights under the law

Source reference: LA69


J. Traffic management

Areas of competence

JA. Manage traffic via control rooms

Functions

Provide information and support

Details

National Occupational Standards (NOS)

JA101 Establish positive caller relations through the effective management of calls

Source reference: None


JA102 Establish and address requirements of callers on the road network

Source reference: None


JA103 Use IT to support effective road management

Source reference: None


Monitor and manage traffic on the road network

Details

National Occupational Standards (NOS)

JA201 Monitor the road network using CCTV systems and equipment

Source reference: None


JA202 Control tunnel safety systems

Source reference: None


JA203 Monitor and respond to meteorological information affecting the road network

Source reference: None


JA204 Manage urban traffic by controlling traffic signals

Source reference: None


Manage the response to incidents

Details

National Occupational Standards (NOS)

JA301 Manage inter-urban traffic using traffic management technology

Source reference: None


JA302 Contribute to the handling of incidents on the road network

Source reference: None


JA303 Implement tunnel emergency procedures

Source reference: None


Plan the response to known events

Details

National Occupational Standards (NOS)

JA401 Plan traffic management for future known events

Source reference: None


JB. Manage on-road incidents

Functions

Respond to and address incidents

Details

National Occupational Standards (NOS)

JB101 Respond to and provide support at incidents on the road network

Source reference: None


JB102 Use emergency traffic management measures in addressing incidents on the road network

Source reference: None


JC. Patrol and provide on-road support

Functions

Patrol the core road network

Details

National Occupational Standards (NOS)

JC101 Prepare and drive official vehicles

Source reference: POL 1E3


JC102 Patrol tunnels using official vehicles

Source reference: None


Escort vehicles

Details

National Occupational Standards (NOS)

JC201 Escort vehicles to a place of safety

Source reference: None


JD. Work with others regarding traffic management

Functions

Work with colleagues, partners and other stakeholders

Details

National Occupational Standards (NOS)

JD101 Liaise with the media regarding operational traffic management

Source reference: None


JE. Maintain traffic safety

Functions

Maintain health and safety whilst managing traffic flow

Details

National Occupational Standards (NOS)

JE101 Contribute to enhancing safety and minimising risks when managing traffic flow

Source reference: None


X. Governance of public sector services

Areas of competence

XA. Use information to monitor and review the management of the organisation

Functions

Interrogate and use management information

Details

National Occupational Standards (NOS)

XA1 Interrogate and use management information to inform Board decisions

Source reference: SfJ


Monitor and review the response to inspection recommendations

Details

National Occupational Standards (NOS)

XA2 Monitor and review the response to inspection recommendations

Source reference: SfJ


Review and support the management of risks

Details

National Occupational Standards (NOS)

XA3 Review and support the management of risks for the organisation

Source reference: SfJ


Review and develop own financial literacy

Details

National Occupational Standards (NOS)

XA4 Review and develop own financial literacy

Source reference: SfJ


XB. Chair the governing body

Functions

The Chair ensures effective functioning of the Governing Body

Details

National Occupational Standards (NOS)

XB1 The Chair defines the role of the Governing Body

Source reference: CfA 501


XB2 The Chair ensures the effective functioning and performance of the Governing Body

Source reference: CfA 502


XB3 The Chair ensures effective Governing Body decision making and delegation

Source reference: CfA 503


The Chair provides strategic direction

Details

National Occupational Standards (NOS)

XB4 The Chair determines the organisation’s purpose, vision, values and ethical behaviour

Source reference: CfA 504


XB5 The Chair defines the organisation’s strategy and structure

Source reference: CfA 505


The Chair ensures evaluation of organisational performance and exercises organisational accountability

Details

National Occupational Standards (NOS)

XB6 The Chair oversees the evaluation of organisational and managerial performance and ensures effective compliance and control systems

Source reference: CfA 506


XB7 The Chair exercises accountability and engages effectively with key stakeholders

Source reference: CfA 507


XC. Act as Executive director

Functions

The Executive director ensures effective functioning of the Governing Body

Details

National Occupational Standards (NOS)

XC1 The Executive director defines the role of the Governing Body

Source reference: CfA 515


XC2 The Executive director ensures the effective functioning and performance of the Governing Body

Source reference: CfA 516


XC3 The Executive director ensures effective Governing Body decision making and delegation

Source reference: CfA 517


The Executive director provides strategic direction

Details

National Occupational Standards (NOS)

XC4 The Executive director determines the organisation’s purpose, vision, values and ethical behaviour

Source reference: CfA 518


XC5 The Executive director defines the organisation’s strategy and structure

Source reference: CfA 519


The Executive director ensures evaluation of organisational performance and exercises organisational accountability

Details

National Occupational Standards (NOS)

XC6 The Executive director oversees the evaluation of organisational and managerial performance and ensures effective compliance and control systems

Source reference: CfA 520


XC7 The Executive director exercises accountability and engages effectively with key stakeholders

Source reference: CfA 521


XD. Act as Non-executive director

Functions

The Non-executive director ensures effective functioning of the Governing Body

Details

National Occupational Standards (NOS)

XD1 The Non-executive director defines the role of the Governing Body

Source reference: CfA 522


XD2 The Non-executive director ensures the effective functioning and performance of the Governing Body

Source reference: CfA 523


XD3 The Non-executive director ensures effective governing body decision making and delegation

Source reference: CfA 524


The Non-executive director provides strategic direction

Details

National Occupational Standards (NOS)

XD4 The Non-executive director determines the organisation’s purpose, vision, values and ethical behaviour

Source reference: CfA 525


XD5 The Non-executive director defines the organisation’s strategy and structure

Source reference: CfA 526


The Non-executive director ensures evaluation of organisational performance and exercises organisational accountability

Details

National Occupational Standards (NOS)

XD6 The Non-executive director oversees the evaluation of organisational and managerial performance and ensures effective compliance and control systems

Source reference: CfA 527


XD7 The Non-executive director exercises accountability and engages effectively with key stakeholders

Source reference: CfA 528


Y. Inspection of public services

Areas of competence

YA. Plan inspections and reviews

Functions

Develop a strategy

Details

National Occupational Standards (NOS)

YA1 Develop a strategy for inspections or reviews

Source reference: SfJ


Prepare a programme

Details

National Occupational Standards (NOS)

YA2 Prepare a programme of inspections or reviews

Source reference: SfJ


Plan and initiate an inspection or review

Details

National Occupational Standards (NOS)

YA3 Plan and initiate an inspection or review

Source reference: SfJ


YB. Conduct inspections and reviews

Functions

Conduct an inspection or review

Details

National Occupational Standards (NOS)

YB1 Conduct an inspection or review

Source reference: SfJ


Report and follow-up outcomes

Details

National Occupational Standards (NOS)

YB2 Report and follow-up outcomes of inspections or reviews

Source reference: SfJ


Respond to critical incidents, concerns or complaints

Details

National Occupational Standards (NOS)

YB3 Respond to critical incidents, concerns or complaints

Source reference: SfJ


Evaluate and process applications for registration

Details

National Occupational Standards (NOS)

YB4 Evaluate and process applications for registration

Source reference: SfJ


YC. Develop policy and practice

Functions

Develop organisational practice

Details

National Occupational Standards (NOS)

YC1 Enable improvements in organisational performance

Source reference: SfJ


Develop policy

Details

National Occupational Standards (NOS)

YC2 Design policy

Source reference: SfG G7.1


Z. Ancillary functions

Areas of competence

ZA. Administration

Functions

Receive, transmit, store and retrieve information

Details

National Occupational Standards (NOS)

ZA1 Receive, transmit, store and retrieve information

Source reference: CJ A408


Research, prepare and supply information

Details

National Occupational Standards (NOS)

ZA2 Research, prepare and supply information

Source reference: CJ A407


ZA3 Research, prepare and present information from a variety of sources

Source reference: CC016


ZA4 Design information materials for use in the service

Source reference: LA17


ZA5 Obtain and provide legal information materials

Source reference: LA18


Prepare and print documents using a computer

Details

National Occupational Standards (NOS)

ZA6 Prepare and print documents using a computer

Source reference: CfA 204


Organise and participate in meetings

Details

National Occupational Standards (NOS)

ZA7 Facilitate meetings

Source reference: CJ A404


ZA8 Organise and record meetings

Source reference: CJ A405


Work effectively in administrative and supporting roles

Details

National Occupational Standards (NOS)

ZA9 Work within your business environment

Source reference: CfA 202


ZA10 Carry out your responsibilities at work

Source reference: CfA 201


ZB. Customer service

Functions

Promote continuous improvement in customer service

Details

National Occupational Standards (NOS)

ZB1 Promote continuous improvement in customer service

Source reference: ICS5 level 3


Develop your own and others’ customer service skills

Details

National Occupational Standards (NOS)

ZB2 Develop your own and others’ customer service skills

Source reference: ICS6 level 3


Provide effective customer service

Details

National Occupational Standards (NOS)

ZB3 Provide effective customer service

Source reference: CC015


Evaluate customer service

Details

National Occupational Standards (NOS)

ZB4 Evaluate the quality of customer service

Source reference: LA21


ZC. Telephone support

Functions

Process telephone calls and address the needs of callers

Details

National Occupational Standards (NOS)

ZC1 Process telephone calls

Source reference: POL 3A6


ZC2 Address the needs of callers

Source reference: POL 3A1


ZC3 Develop and maintain supportive relationships with telephone callers

Source reference: POL 3A2


ZC4 Contribute to the handling of incidents and resources

Source reference: POL 3A5


ZC5 Provide information and advice using the telephone

Source reference: LA4


ZC6 Make arrangements on behalf of callers

Source reference: 3A4


ZC7 Contribute to developing and maintaining positive caller relationships

Source reference: 3A3


ZD. Personnel management

Functions

Recruitment and selection

Details

National Occupational Standards (NOS)

ZD1 Develop a strategy and plan for recruitment and selection

Source reference: ENTO P3


ZD2 Design, deliver and evaluate recruitment procedures

Source reference: ENTO P16


ZD3 Design, deliver and evaluate selection procedures

Source reference: ENTO P17


Performance management

Details

National Occupational Standards (NOS)

ZD4 Design, deliver and evaluate performance management procedures

Source reference: ENTO P25


ZE. Learning and development

Functions

Contribute to the development of the knowledge and practice of others

Details

National Occupational Standards (NOS)

ZE1 Contribute to the development of the knowledge and practice of others

Source reference: CJ F308


Design learning programmes to meet learners’ requirements

Details

National Occupational Standards (NOS)

ZE2 Design learning programmes to meet learners’ requirements

Source reference: CJ F311


Support and advise individual learners

Details

National Occupational Standards (NOS)

ZE3 Support and advise individual learners

Source reference: CJ F312


Facilitate learning

Details

National Occupational Standards (NOS)

ZE4 Facilitate individual learning through coaching

Source reference: CJ F313


ZE5 Facilitate individual learning and development through mentoring

Source reference: CJ F314


ZE6 Facilitate learning in groups through presentations and activities

Source reference: CJ F315


ZE7 Facilitate learning through demonstration and instruction

Source reference: CJ F316


Monitor and evaluate learning and development

Details

National Occupational Standards (NOS)

ZE8 Monitor and review progress with learners

Source reference: CJ F317


ZE9 Evaluate training and development programmes

Source reference: CJ F318


Design, deliver and evaluate learning and development procedures

Details

National Occupational Standards (NOS)

ZE10 Design, deliver and evaluate learning and development procedures

Source reference: ENTO P23


Support competence achieved in the workplace

Details

National Occupational Standards (NOS)

ZE11 Support competence achieved in the workplace

Source reference: ENTO L20


Develop a strategy for learning and development

Details

National Occupational Standards (NOS)

ZE12 Develop a strategy and plan for learning and development

Source reference: ENTO L1


ZE13 Identify the learning and development needs of the organisation

Source reference: ENTO L2


ZF. Assessment of competence

Functions

Assess candidates

Details

National Occupational Standards (NOS)

ZF1 Assess candidates using a range of methods

Source reference: None


ZF2 Assess candidates’ performance through observation

Source reference: None


Conduct internal verification of the assessment process

Details

National Occupational Standards (NOS)

ZF3 Conduct internal verification of the assessment process

Source reference: None


ZH. Information and communication technology (ICT)

Functions

Use IT systems

Details

National Occupational Standards (NOS)

ZH1 Use IT Systems (e-skills UIT1)

Source reference: C&T35 V&W


ZH2 Enter and find data using a computer

Source reference: CC017


Provide technical advice and guidance

Details

National Occupational Standards (NOS)

ZH3 Technical advice and guidance at level 3 (e-skills)

Source reference: EC


ZH4 Technical advice and guidance at level 4 (e-skills)

Source reference: EC


Work with ICT hardware and equipment

Details

National Occupational Standards (NOS)

ZH8 Working with ICT hardware and equipment level 3 (e-skills)

Source reference: EC


Maintain Health and safety in ICT

Details

National Occupational Standards (NOS)

ZH9 Health and safety in ICT at level 1 (e-skills)

Source reference: EC


Use IT systems

Details

National Occupational Standards (NOS)

ZH10 Use IT to support the effective management of people and goods at borders

Source reference: None


ZI. Technical support

Functions

Provide solutions to, and advise on, complex problems

Details

National Occupational Standards (NOS)

ZI1 Provide solutions to, and advise on, complex problems

Source reference: TS1


Monitor and review the performance of technical support systems and equipment

Details

National Occupational Standards (NOS)

ZI2 Monitor and review the performance of technical support systems and equipment

Source reference: TS2


Maintain knowledge of trends and developments in technical disciplines

Details

National Occupational Standards (NOS)

ZI3 Maintain knowledge of trends and developments in technical disciplines

Source reference: TS3


Carry out a technical feasibility study

Details

National Occupational Standards (NOS)

ZI4 Carry out a technical feasibility study

Source reference: TS4 / EC


Install technical systems and associated equipment

Details

National Occupational Standards (NOS)

ZI5 Install technical systems and associated equipment

Source reference: TS5/ EC


Recover technical equipment

Details

National Occupational Standards (NOS)

ZI6 Recover technical equipment

Source reference: TS6/ EC


Examine technical support items and interpret findings

Details

National Occupational Standards (NOS)

ZI7 Examine technical support items and interpret findings

Source reference: TS7


Copy, edit and produce compilations of recorded product

Details

National Occupational Standards (NOS)

ZI8 Copy, edit and produce compilations of recorded product

Source reference: TS8


Process recorded technical support products

Details

National Occupational Standards (NOS)

ZI9 Process recorded technical support products

Source reference: TS9


Test and repair technical support systems and equipment

Details

National Occupational Standards (NOS)

ZI10 Test and repair technical support systems and equipment

Source reference: TS10


Modify, adapt and simplify technical support systems and equipment

Details

National Occupational Standards (NOS)

ZI11 Modify, adapt and simplify technical support systems and equipment

Source reference: TS11


Identify and evaluate systems and equipment for specific needs

Details

National Occupational Standards (NOS)

ZI12 Identify and evaluate technical support systems and equipment for specific needs

Source reference: TS12


ZJ. Health and performance of animals

Functions

Maintain and develop the performance of dogs

Details

National Occupational Standards (NOS)

ZJ1 Monitor and maintain the health, well-being and safety of dogs

Source reference: CC081


ZJ2 Maintain and develop the performance of dogs

Source reference: CC082


ZJ3 Contribute to the security of the custodial environment using a dog

Source reference: CC083


ZJ4 Prepare for, and carry out, searches using a dog

Source reference: CC084


ZK. Aerial operations

Functions

Prepare for, and conduct aerial observation

Details

National Occupational Standards (NOS)

ZK101 Prepare and plan for flight operations

Source reference: AO1


ZK102 Deploy and control specialist support for operations

Source reference: AO2


ZK103 Plan and conduct specialist aerial search procedures

Source reference: AO3


ZL. Security of premises and property

Functions

Support and control visitors to services and facilities

Details

National Occupational Standards (NOS)

ZL1 Support and control visitors to services and facilities

Source reference: None


Maintain the security of premises and property

Details

National Occupational Standards (NOS)

ZL2 Maintain the security of premises and property

Source reference: None


ZM. Maintenance of facilities and equipment

Functions

Manage facilities

Details

National Occupational Standards (NOS)

ZM1 Manage your organisation’s facilities

Source reference: None


Assist in supplying and maintaining materials and equipment

Details

National Occupational Standards (NOS)

ZM2 Assist in supplying and maintaining materials and equipment

Source reference: None