The Trade Union and Professional Association for Family Court and Probation Staff

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National Occupational Standards (NOS)

AA1 Promote equality and value diversity

Source reference: Core CS1

National Occupational Standards (NOS)

AA2 Develop a culture and systems that promote equality and value diversity

Source reference: Commo n CS

AA3 Contribute to developing and maintaining cultures and strategies in which people are respected and valued as individuals

Source reference: CJ F206

National Occupational Standards (NOS)

AB1 Communicate effectively with people

Source reference: Core CS2

National Occupational Standards (NOS)

AB2 Support individuals to communicate using interpreting and translation services

Source reference: Common CS9

AB3 Facilitate communication using an interpreter

Source reference: LA30

National Occupational Standards (NOS)

AB4 Establish communication with clients

Source reference: LA1

Related NOS: AG1.

AB5 Provide information to clients

Source reference: LA5

National Occupational Standards (NOS)

AC1 Contribute to the quality of team working

Source reference: Core CS3

Related NOS: HD1. HD2. HD3. HD4. HD5. HD6. HD7. HD8. HD9. HD10. HD11. HD12. HD13. HD14. HD15. HD16.

National Occupational Standards (NOS)

AD1 Develop and sustain effective working with staff from other agencies

Source reference: Core CS4

National Occupational Standards (NOS)

AD2 Develop, sustain and evaluate joint work between agencies

Source reference: Common CS10

National Occupational Standards (NOS)

AD3 Represent one’s own agency at other agencies’ meetings

Source reference: CJ F408

AD4 Liaise with other services

Source reference: LA22

AD5 Promote multi-agency working at agencies’ meetings

Source reference: YJ 4.2.2

Related NOS: AD3. HG4.

National Occupational Standards (NOS)

AE1 Maintain and develop your own knowledge, skills and competence

Source reference: Core CS5

AE2 Evaluate and develop own practice

Source reference: LA20

Related NOS: GA9.

AE3 Develop one’s own knowledge and practice

Source reference: CC059

AE4 Develop personal performance and maintain working relationships

Source reference: Lantra CU5

National Occupational Standards (NOS)

AF1 Ensure your own actions reduce risks to health and safety

Source reference: Core CS6

AF2 Protect yourself from the risk of violence at work

Source reference: Core CS7

National Occupational Standards (NOS)

AF3 Promote a health and safety culture within the workplace

Source reference: Common CS11

National Occupational Standards (NOS)

AF4 Conduct an assessment of risk in the workplace

Source reference: Common CS12

AF5 Promote, monitor and maintain health, safety and security in the workplace

Source reference: CC053

National Occupational Standards (NOS)

AF301 Contribute to road safety

Source reference: POL 1E4

National Occupational Standards (NOS)

AG1 Maintain personal security and safety and be alert to the security of others

Source reference: C&T28 Case10

National Occupational Standards (NOS)

BA1 Develop and maintain links with community contacts

Source reference: POL 1B3

National Occupational Standards (NOS)

BA2 Determine the concerns and priorities of communities in relation to safety, social inclusion, and the prevention and reduction of crime and anti- social behaviour

Source reference: CJ B101

National Occupational Standards (NOS)

BA3 Promote the values of community justice and social inclusion and seize opportunities to influence policy development

Source reference: CJ A107

BA4 Raise awareness to promote community safety and social inclusion

Source reference: CJ B102

BA5 Contribute to developing awareness and community action in relation to crime

Source reference: CJ B103

BA6 Promote the needs and rights of individuals and groups in the community

Source reference: CJ B107

BA7 Promote the interests of individuals and groups in the community

Source reference: CJ B108

National Occupational Standards (NOS)

BA8 Contribute to development of priorities and objectives for promoting community justice and social inclusion

Source reference: CJ A102

BA9 Contribute to strategies for promoting community justice and social inclusion

Source reference: CJ A103

BA10 Develop policies to promote community justice and social inclusion in partnership with others

Source reference: CJ A105

BA11 Monitor the development of policies to promote community justice and social inclusion and present information and recommendations for change

Source reference: CJ A106

BA12 Address problems identified with community safety and social inclusion

Source reference: CJ B105

National Occupational Standards (NOS)

BA13 Enable groups, communities and organisations to address issues which affect community safety and social inclusion

Source reference: CJ B104

BA14 Enable individuals and families to address factors which affect their safety, well-being and social inclusion

Source reference: CJ B106

BA15 Engage with agencies towards developing networks aimed at identifying those at risk of offending

Source reference: YJ 1.1.1

BA16 Establish the focus for resources towards preventing offending in the community

Source reference: YJ 1.1.2

BA17 Support and work with individuals to promote their interests and rights

Source reference: YJ 5.3.4

Related NOS: BA7.

National Occupational Standards (NOS)

BA18 Identify, monitor and respond to community issues

Source reference: POL 1B1

National Occupational Standards (NOS)

BA19 Prepare and implement an action plan to reduce community issues

Source reference: POL 1B2

BA20 Contribute to resolving community issues

Source reference: POL 1B11

National Occupational Standards (NOS)

BB1 Plan and deliver reprimands and final warnings

Source reference: POL 1D1

National Occupational Standards (NOS)

BB2 Model pro-social behaviour when working with individuals

Source reference: YJ 2.4.6

BB3 Identify individuals at risk of committing anti-social behaviour or offending

Source reference: YJ 1.1.3

National Occupational Standards (NOS)

BC1 Improve environments and practices to promote community safety and social inclusion

Source reference: CJ B201

BC2 Enable individuals to physically secure environments

Source reference: CJ B204

BC3 Monitor and evaluate changes in environments and practices to promote community safety and social inclusion

Source reference: CJ B203

BC4 Design out crime

Source reference: POL 1B12

National Occupational Standards (NOS)

BD1 Prepare and set up mediation

Source reference: CJ B301

National Occupational Standards (NOS)

BD2 Stage the mediation process

Source reference: CJ B302

National Occupational Standards (NOS)

BD3 Manage the mediation process

Source reference: CJ B303

National Occupational Standards (NOS)

BE1 Evaluate and process referrals to provide services to victims, survivors and witnesses

Source reference: CJ C101

National Occupational Standards (NOS)

BE2 Provide initial support to victims, survivors and witnesses and assess their needs for further support

Source reference: CJ C102

National Occupational Standards (NOS)

BE3 Assist victims, survivors and witnesses to manage the effects which their experience has had on their lives

Source reference: CJ C103

BE4 Support victims, survivors and witnesses who have suffered bereavement

Source reference: CJ C104

BE5 Support people who have experienced serious personal assault and abuse

Source reference: CJ C105

National Occupational Standards (NOS)

BE6 Enable people to support victims, survivors and witnesses in managing the effects of their experience on their lives

Source reference: CJ C106

National Occupational Standards (NOS)

BF1 Support clients to plan, implement and review action

Source reference: LA6

BF2 Provide continuing support to clients

Source reference: LA7

National Occupational Standards (NOS)

BG101 Investigate the requirements for services relating to tackling domestic and/or sexual abuse/violence

Source reference: None

BG102 Evaluate and prioritise requirements relating to tackling domestic and/or sexual abuse/violence

Source reference: None

National Occupational Standards (NOS)

BG201 Develop and implement a strategy for tackling domestic and/or sexual abuse/violence

Source reference: None

BG202 Influence and support the development of strategy for tackling domestic and/or sexual abuse/violence

Source reference: None

BG203 Identify and secure resources towards tackling domestic and/or sexual abuse/violence

Source reference: None

Related NOS: HE10.

BG204 Work in partnership with other agencies to tackle domestic and/or sexual abuse/violence

Source reference: None

Related NOS: AD2.

National Occupational Standards (NOS)

BG301 Monitor and evaluate the quality of activities tackling domestic and/or sexual abuse/ violence

Source reference: None

BG302 Research the effectiveness of the services provided towards tackling domestic and/or sexual abuse/violence

Source reference: None

National Occupational Standards (NOS)

BG401 Debrief and provide emotional support to colleagues tackling domestic and/or sexual abuse/violence

Source reference: None

National Occupational Standards (NOS)

BH101 Develop strategies to promote awareness regarding domestic and/or sexual abuse/violence

Source reference: None

National Occupational Standards (NOS)

BH201 Implement strategies to raise awareness and understanding of domestic and/or sexual abuse/violence

Source reference: None

BH202 Challenge public attitudes towards domestic and/or sexual abuse/violence

Source reference: None

BH203 Promote understanding amongst children and young people regarding domestic and/or sexual abuse/violence

Source reference: None

National Occupational Standards (NOS)

BI101 Communicate and engage with victims/survivors of domestic and/or sexual abuse/violence

Source reference: None

Related NOS: AB1.

National Occupational Standards (NOS)

BI201 Assess the needs of and risks to victims/survivors of domestic abuse/violence

Source reference: None

BI202 Assess the needs of and risks to victims/ survivors of sexual abuse/violence

Source reference: None

BI203 Contribute to the assessment of victims/survivors of domestic and/or sexual abuse/violence

Source reference: None

National Occupational Standards (NOS)

BI301 Develop plans to manage the risk of harm to victims/survivors of domestic and/or sexual abuse/ violence

Source reference: None

BI302 Contribute to developing plans towards managing the risk of harm to victims/survivors of domestic and/or sexual abuse/violence

Source reference: None

National Occupational Standards (NOS)

BI401 Identify and agree interventions to protect children and young people who are at risk of domestic and/or sexual abuse/violence

Source reference: None

BI402 Engage with and support children and young people who are victims of domestic and/or sexual abuse/violence

Source reference: None

National Occupational Standards (NOS)

CC AA1 Work in co-operation with other organisations

Source reference: None

CC AA2 Share information with other organisations

Source reference: None

CC AA3 Manage information to support civil protection decision making

Source reference: None

National Occupational Standards (NOS)

CC AB1 Anticipate and assess the risk of emergencies

Source reference: None

National Occupational Standards (NOS)

CC AC1 Develop, maintain and evaluate emergency plans and arrangements

Source reference: None

National Occupational Standards (NOS)

CC AD1 Develop, maintain and evaluate business continuity plans and arrangements

Source reference: None

CC AD2 Promote business continuity management

Source reference: None

National Occupational Standards (NOS)

CC AE1 Create exercises to practice or validate emergency or business continuity arrangements

Source reference: None

CC AE2 Direct and facilitate exercises to practice or validate emergency or business continuity arrangements

Source reference: None

CC AE3 Conduct debriefing after an emergency, exercise or other activity

Source reference: None

National Occupational Standards (NOS)

CC AF1 Raise awareness of the risk, potential impact and arrangements in place for emergencies

Source reference: None

CC AF2 Warn, inform and advise the community in the event of emergencies

Source reference: None

National Occupational Standards (NOS)

CC AG1 Respond to emergencies at the strategic (gold) level

Source reference: None

CC AG2 Respond to emergencies at the tactical (silver) level

Source reference: None

CC AG3 Respond to emergencies at the operational (bronze) level

Source reference: None

National Occupational Standards (NOS)

CC AH1 Provide on-going support to meet the needs of individuals affected by emergencies

Source reference: None

CC AH2 Manage community recovery from emergencies

Source reference: None

National Occupational Standards (NOS)

EA1 Assess individuals' offending behaviour and plan provision

Source reference: CJ D101

EA2 Process information relating to individuals' offending behaviour

Source reference: CJ D102

EA3 Assess individuals' offending behaviour and prepare reports

Source reference: CJ D103

EA4 Assess the offending behaviour of individuals who have mental health problems and prepare proposals for their sentencing and management

Source reference: CJ D104

National Occupational Standards (NOS)

EA5 Obtain and verify information from third parties towards assessing an individual’s problematic behaviour

Source reference: YJ 1.2.1

Related NOS: EA1. EA2. EA3.

EA6 Obtain information from the individual

Source reference: YJ 1.2.2

Related NOS: EA1. EA2. EA3.

EA7 Visit families to identify the factors impacting upon problematic behaviour

Source reference: YJ 1.2.3

Related NOS: EA1. EA2. EA3.

EA8 Assess individuals for the principal types and levels of risk associated with their problematic behaviour

Source reference: YJ 1.3.1

Related NOS: EA1. EA2. EA3.

EA9 Assist in the assessment of individuals

Source reference: YJ 1.3.2

Related NOS: EA1. EA2. EA3.

National Occupational Standards (NOS)

EB1 Supervise, enforce and review low to medium risk offenders serving sentences in the community

Source reference: CJ D201

EB3 Plan, supervise and review sentences served in the community by those who have mental health problems and who pose a significant risk

Source reference: CJ D203

EB4 Use statutory powers to enforce interventions

Source reference: YJ 2.7.1

Related NOS: EB1. EB2.

EB5 Supervise and enforce interventions in the community

Source reference: YJ 2.7.2

Related NOS: EB1. EB2.

National Occupational Standards (NOS)

EC1 Help individuals address their offending behaviour

Source reference: CJ D301

EC2 Enable individuals to change their offending behaviour

Source reference: CJ D302

EC3 Enable others to support individuals to address their offending and anti-social behaviour and develop positive alternatives

Source reference: CJ D307

National Occupational Standards (NOS)

EC4 Prepare, implement and evaluate group activities

Source reference: CJ D303

EC5 Contribute to the implementation of group work programmes

Source reference: CJ D304

National Occupational Standards (NOS)

EC6 Prepare and provide agreed development activities for individuals

Source reference: CJ E403

National Occupational Standards (NOS)

EC7 Reinforce positive behavioural goals during relationships with individuals

Source reference: CJ D306

National Occupational Standards (NOS)

EC8 Support and encourage individuals in addressing their problematic behaviour

Source reference: YJ 2.4.2

Related NOS: EB1.

EC9 Address the challenging behaviour of individuals

Source reference: YJ 2.4.3

Related NOS: EB1.

National Occupational Standards (NOS)

EC10 Manage the transition of young offenders from the youth justice system

Source reference: YJ 4.2.8

National Occupational Standards (NOS)

ED1 Plan, monitor and review integrated packages of interventions and support to address individuals' offending behaviour

Source reference: CJ E101

National Occupational Standards (NOS)

ED2 Deliver externally-validated evidence-based programmes designed to reduce the likelihood of re-offending by offenders who pose a medium to low risk of harm

Source reference: CJ D308

ED3 Assist in the delivery of externally-validated evidence-based complex programmes designed to reduce the likelihood of re-offending by offenders who pose a significant risk of harm

Source reference: CJ D310

National Occupational Standards (NOS)

ED4 Deliver accredited programmes

Source reference: CJ D309

National Occupational Standards (NOS)

ED5 Develop intervention plans for individuals which address risk factors and enhance protective factors

Source reference: YJ 2.1.1

Related NOS: EB1.

ED6 Assist in developing intervention plans for those at risk of offending/reoffending

Source reference: YJ 2.1.2

National Occupational Standards (NOS)

ED7 Deliver evidence-based intervention programmes tailored to the particular needs and risk factors of individuals

Source reference: YJ 2.5.3

Related NOS: EB2.

National Occupational Standards (NOS)

ED8 Monitor and evaluate the success of interventions in addressing offending/reoffending

Source reference: YJ 2.6.1

Related NOS: HF23.

ED9 Monitor and evaluate the impact of intervention programmes for individuals

Source reference: YJ 2.6.2

National Occupational Standards (NOS)

EF101 Assess the risk posed by individual perpetrators of domestic and/or sexual abuse/ violence

Source reference: None

National Occupational Standards (NOS)

EF201 Explore perpetrators’ behaviour and attitudes relating to their domestic and/or sexual abuse/violence

Source reference: None

EF202 Provide group work addressing perpetrators’ behaviour and/or attitudes relating to their domestic and/or sexual abuse/violence

Source reference: None

National Occupational Standards (NOS)

FA101 Escort detained persons

Source reference: POL 2K1

FA102 Present detained persons to custody

Source reference: POL 2K2

FA103 Receive detained persons into custody

Source reference: 2K5

FA104 Authorise and manage police detention

Source reference: POL 2K3

FA105 Assist with the detention of detained persons

Source reference: POL 2K4

National Occupational Standards (NOS)

FB1 Maintain restrictions on individuals’ liberty whilst promoting and protecting their rights

Source reference: CC 001

National Occupational Standards (NOS)

FB2 Contribute to planning and reviewing how to meet individuals' needs and rights in the custodial environment

Source reference: CC029

National Occupational Standards (NOS)

FC1 Receive and discharge individuals and property into and out of the custodial environment

Source reference: CC021

National Occupational Standards (NOS)

FC1 Receive and discharge individuals and property into and out of the custodial environment

Source reference: CC021

National Occupational Standards (NOS)

FC2 Maintain security at entry and exit points

Source reference: CC005

National Occupational Standards (NOS)

FD1 Contribute to the security of the custodial environment

Source reference: CC007

FD2 Maintain security and order in the custodial environment

Source reference: CC018

National Occupational Standards (NOS)

FE1 Maintain security whilst escorting individuals to courts and other environments

Source reference: CC027

National Occupational Standards (NOS)

FE2 Prepare and drive secure vehicles to and from custodial and other environments

Source reference: CC028

National Occupational Standards (NOS)

FE3 Drive vehicles to carry out custodial duties

Source reference: CC011

National Occupational Standards (NOS)

FF1 Assist in the control of incidents and emergencies

Source reference: CC008

FF2 Contribute to the control of incidents and emergencies

Source reference: CC024

FF3 Control and restrain individuals

Source reference: CC025

National Occupational Standards (NOS)

FF4 Contribute to the adjudication process

Source reference: CC026

National Occupational Standards (NOS)

FG1 Contribute to planning the installation and decommissioning of electronic monitoring equipment

Source reference: CC009

FG2 Install and decommission electronic monitoring equipment

Source reference: CC012

National Occupational Standards (NOS)

FG3 Help people to comply with electronic monitoring requirements

Source reference: CC013

FG4 Identify electronic monitoring incidents and initiate a response

Source reference: CC010

FG5 Follow up electronic monitoring incidents in the field

Source reference: CC014

National Occupational Standards (NOS)

FG6 Maintain security using screening equipment

Source reference: CC072

National Occupational Standards (NOS)

FG7 Contribute to preparing and implementing voice verification monitoring

Source reference: CC073

FG8 Establish and maintain voice verification monitoring in the field

Source reference: CC074

National Occupational Standards (NOS)

FH1 Help individuals in custody to maintain and develop relationships

Source reference: CC035

National Occupational Standards (NOS)

FH2 Develop and maintain effective relationships with the families of individuals held in custody

Source reference: CC080

National Occupational Standards (NOS)

FI1 Prepare individuals for resettlement in the community

Source reference: CC043

FI2 Contribute to plans for the release and resettlement of offenders

Source reference: CC085

FI3 Develop plans to manage the risk of harm of releasing and resettling offenders in the community following custodial sentences

Source reference: CJ D204

FI4 Support individuals towards their resettlement in the community from a custodial environment

Source reference: YJ 2.5.1

Related NOS: FA101.

FI5 Assist in monitoring the progress of those released on licence

Source reference: YJ 2.5.2

Related NOS: FA102. FA103.

FI6 Plan with other agencies the release and resettlement in the community of offenders who pose a significant risk of harm and likelihood of reoffending following custodial sentences

Source reference: CJ D205

National Occupational Standards (NOS)

FJ1 Screen individual’s mental and physical health and well-being on reception into a custodial environment

Source reference: CC048

Related NOS: GD1. GD2. GD3. GD4. GD5. GD6. GD7. GD8. GD9. GD10.

National Occupational Standards (NOS)

FJ2 Promote the health of individual who are subject to the physical management of violent behaviour

Source reference: CC054

Related NOS: GD1. GD2. GD3. GD4. GD5. GD6. GD7. GD8. GD9. GD10.

National Occupational Standards (NOS)

FK1 Address breaches of electronically monitored curfew orders made alongside community orders

Source reference: YJ 2.5.9

National Occupational Standards (NOS)

GA1 Enable individuals to find out about and use services and facilities

Source reference: CJ E301

GA2 Support clients to make use of the service

Source reference: LA2

National Occupational Standards (NOS)

GA3 Assist in the transfer of individuals between agencies and services

Source reference: CJ F405

GA4 Assist clients to gain access to other services

Source reference: LA9

GA5 Provide and receive referrals on behalf of clients

Source reference: LA10

National Occupational Standards (NOS)

GA6 Develop and manage interviews with clients

Source reference: LA3

National Occupational Standards (NOS)

GA7 Communicate and engage with children, young people, and their families and carers

Source reference: YJ 2.4.1

Related NOS: AB1. AB2. AB3. AB4. AB5.

GA8 Assist individuals to use agencies and services

Source reference: YJ 2.4.11

Related NOS: GA1.

GA9 Assist with the transfer of individuals between agencies and services (HSC386)

Source reference: YJ 4.2.9

Related NOS: GA3.

National Occupational Standards (NOS)

GB1 Support individuals when they are distressed

Source reference: CC055

National Occupational Standards (NOS)

GB2 Support individuals experiencing difficulties

Source reference: CJ E408

GB3 Enable individuals to understand and address their difficulties

Source reference: CJ E409

GB4 Support individuals with difficult or potentially difficult relationships

Source reference: CJ E303

National Occupational Standards (NOS)

GB5 Enable individuals to maintain contacts in potentially isolating situations

Source reference: CJ E305

National Occupational Standards (NOS)

GB6 Enable individuals to present their own needs and interests

Source reference: CJ E307

National Occupational Standards (NOS)

GB7 Advocate on behalf of individuals

Source reference: CJ E308

GB8 Represent individuals' and families' interests when they are unable to do so themselves

Source reference: CJ E309

GB9 Negotiate on behalf of clients

Source reference: LA16

National Occupational Standards (NOS)

GB10 Contribute to establishing and running mutual support networks

Source reference: CJ E310

GB11 Assist individuals to establish effective support networks

Source reference: YJ 2.4.12

National Occupational Standards (NOS)

GB12 Work with families and carers towards addressing individuals’ problematic behaviour

Source reference: YJ 2.3.1

GB13 Support families following a death in custody

Source reference: YJ 2.3.3

National Occupational Standards (NOS)

GB14 Provide support and care to individuals

Source reference: YJ 2.4.8

Related NOS: GB1. GB2.

National Occupational Standards (NOS)

GC1 Contribute to the protection of individuals from abuse

Source reference: CJ E201

GC2 Contribute to the protection of children from abuse

Source reference: CJ E202

GC3 Assess and manage high risk of harm

Source reference: CJ E205

GC4 Assess risk of harm and the need for intervention

Source reference: CJ E206

GC5 Develop control for people who are a risk to themselves or others

Source reference: CC075

National Occupational Standards (NOS)

GC6 Support individuals where abuse has been disclosed

Source reference: CC034

National Occupational Standards (NOS)

GC7 Contribute to the prevention and management of abusive and aggressive behaviour

Source reference: CJ E203

Related NOS: AF2. EC4.

GC8 Minimise and deal with aggressive and abusive behaviour

Source reference: CC 002

Related NOS: AF2. EC4.

GC9 Contribute to the prevention and management of inappropriate behaviour

Source reference: CC019

GC10 Manage conflict

Source reference: POL 2C4

National Occupational Standards (NOS)

GC11 Respond to allegations or suspicions of child abuse

Source reference: POL

National Occupational Standards (NOS)

GC12 Provide support and address cases where individuals disclose abuse

Source reference: YJ 2.4.9

Related NOS: GC6.

National Occupational Standards (NOS)

GC14 Contribute to the prevention and management of inappropriate behaviour

Source reference: LA65

Related NOS: GC9.

National Occupational Standards (NOS)

GD1 Support individuals in undertaking health care

Source reference: CJ E405

National Occupational Standards (NOS)

GD2 Encourage individuals to look after their own health and hygiene

Source reference: CC030

GD3 Contribute to raising awareness of health issues

Source reference: CC057

National Occupational Standards (NOS)

GD4 Administer and monitor medication for individuals consistent with protocols, standards and legislation

Source reference: CC049

National Occupational Standards (NOS)

GD5 Prepare and undertake agreed clinical activities with individuals

Source reference: CC050

National Occupational Standards (NOS)

GD6 Support interdisciplinary teams in delivering individualised programmes of care to individuals

Source reference: CC56

National Occupational Standards (NOS)

GD7 Enable individuals to address issues which affect their health and social wellbeing

Source reference: CC058

National Occupational Standards (NOS)

GD8 Prepare and provide agreed individual development activities for individuals

Source reference: CC052

National Occupational Standards (NOS)

GD10 Deliver interventions towards enhancing health and social well-being

Source reference: YJ 2.5.6

National Occupational Standards (NOS)

GE1 Recognise indications of substance misuse and refer individuals to specialists

Source reference: DANOS AA1

GE2 Assess and act upon immediate risk of danger to substance users

Source reference: DANOS AB5

National Occupational Standards (NOS)

GE3 Raise awareness about substances, their use and effects

Source reference: DANOS AD1

National Occupational Standards (NOS)

GE4 Test for substance use

Source reference: DANOS AE1

National Occupational Standards (NOS)

GE5 Carry out screening and referral assessment for substance misuse

Source reference: DANOS AF1

Related NOS: AF2. GE13.

GE6 Carry out a comprehensive substance misuse assessment

Source reference: DANOS AF3

Related NOS: AF2. GE13.

National Occupational Standards (NOS)

GE7 Carry out brief interventions with alcohol users

Source reference: DANOS AH10

National Occupational Standards (NOS)

GF1 Assist individuals to move from a supportive to more independent environment

Source reference: CJ E306

National Occupational Standards (NOS)

GF2 Organise provision of housing for individuals

Source reference: CJ E314

GF3 Develop, manage and review packages of housing, support and protection

Source reference: CJ E102

GF4 Contribute to planning and reviewing integrated housing and support

Source reference: CJ E103

GF5 Support individuals’ involvement in the management of housing and support

Source reference: CJ E312

GF6 Support individuals in developing their involvement in the management of the organisation

Source reference: CJ E313

National Occupational Standards (NOS)

GF7 Enable individuals to administer their financial affairs

Source reference: CJ E411

National Occupational Standards (NOS)

GF8 Work with others to address risk factors associated with individuals’ housing and accommodation requirements

Source reference: YJ 2.5.7

Related NOS: GF2. GF3. GF4. GF5. GF6.

National Occupational Standards (NOS)

GF8 Work with others to address risk factors associated with individuals’ housing and accommodation requirements

Source reference: YJ 2.5.7

Related NOS: GF2. GF3. GF4. GF5. GF6.

National Occupational Standards (NOS)

GG1 Promote employment, training and education opportunities for those who have offended or are likely to offend

Source reference: CJ D401

National Occupational Standards (NOS)

GG2 Enable individuals who have offended or who are likely to offend to maximise their employment opportunities

Source reference: CJ D402

National Occupational Standards (NOS)

GG3 Negotiate with employers and support them in offering opportunities to individuals who have offended or who are likely to offend

Source reference: CJ D403

National Occupational Standards (NOS)

GG4 Provide access to interventions towards maximising individual development via education/ employment

Source reference: YJ 2.5.4

Related NOS: GG1. GG2.

GG5 Work with employers to provide opportunities for individuals at risk of offending/reoffending

Source reference: YJ 2.5.5

Related NOS: GG3.

National Occupational Standards (NOS)

GH1 Support parents in developing parenting skills

Source reference: CJ E311

GH2 Assist parents in custody to develop their parenting skills

Source reference: CC079

GH3 Support individuals in developing their parenting skills

Source reference: YJ 2.3.2

Related NOS: GH1.

National Occupational Standards (NOS)

GI1 Prepare and provide development activities for individuals

Source reference: YJ 2.4.4

Related NOS: GJ1.

GI2 Encourage and support individuals’ involvement in developmental activities

Source reference: YJ 2.4.5

Related NOS: GJ2.

National Occupational Standards (NOS)

GI3 Help individuals to develop relationships and to live with others

Source reference: YJ 2.4.7

National Occupational Standards (NOS)

GJ1 Provide and evaluate agreed activities for individuals

Source reference: CJ E412

GJ2 Support individuals in custody to take part in purposeful activities

Source reference: CC031

National Occupational Standards (NOS)

GK101 Provide access to information for victims/survivors of domestic and/or sexual abuse/violence

Source reference: None

Related NOS: GA1.

GK102 Deliver interventions towards increasing the safety of individual victims of domestic and/or sexual abuse/violence

Source reference: None

GK103 Assist victims/survivors of domestic and/or sexual abuse/violence to access legal protection

Source reference: None

Related NOS: IA1. IA2. IA3. IA4. IA5. IA6. IB1. IB2. IB3. IB4. IB5. IB6. IB7. IB8. IB9. IB10. IB11. IB12. IB13. IB14. IB15. IB16. IB17. IB18. IB19. IB20. IB21. IB22. IB23. IB24. IB25. IB26. IB27. IB28. IB29. IB30. IB31. IB32. IB33. IB34. IB35. IB36.

GK104 Empower victims/survivors of domestic and/or sexual abuse to recover and to regain control of their lives

Source reference: None

GK105 Advocate on behalf of victims/survivors of domestic and/or sexual abuse/violence

Source reference: None

GK106 Provide group support for victims/survivors of domestic and/or sexual abuse/violence

Source reference: None

Related NOS: GB10.

GK107 Monitor and evaluate the impact of interventions upon the welfare of victims/survivors of domestic and/or sexual abuse/violence

Source reference: None

National Occupational Standards (NOS)

GK201 Provide safe, emergency accommodation for victims of domestic and/or sexual abuse/ violence

Source reference: None

GK202 Arrange safe accommodation for victims/survivors of domestic and/or sexual abuse/violence

Source reference: None

GK203 Support victims/survivors of domestic and/or sexual abuse/violence within safe accommodation

Source reference: None

National Occupational Standards (NOS)

GK301 Provide support to victims of forced marriages

Source reference: None

National Occupational Standards (NOS)

GK401 Address callers regarding domestic and/or sexual abuse/violence with sensitivity

Source reference: None

Related NOS: ZC1. ZC2. ZC3. ZC4. ZC5. ZC6. ZC7.

GK402 Establish and address requirements from callers regarding domestic and/or sexual abuse/violence

Source reference: None

Related NOS: ZC1. ZC2. ZC3. ZC4. ZC5. ZC6. ZC7.

National Occupational Standards (NOS)

HA1 Manage your own resources

Source reference: ML A1

Related NOS: AE1.

National Occupational Standards (NOS)

HA2 Manage your own resources and professional development

Source reference: ML A2

Related NOS: AE2.

National Occupational Standards (NOS)

HA3 Develop your personal networks

Source reference: ML A3

HA4 Operate within networks

Source reference: LA23

National Occupational Standards (NOS)

HA5 Manage personal caseload

Source reference: LA19

National Occupational Standards (NOS)

HB1 Develop and implement operational plans for your area of responsibility

Source reference: ML B1

National Occupational Standards (NOS)

HB2 Map the environment in which your organisation operates

Source reference: ML B2

National Occupational Standards (NOS)

HB3 Develop a strategic business plan for your organisation

Source reference: ML B3

HB4 Put the strategic business plan into action

Source reference: ML B4

National Occupational Standards (NOS)

HB5 Provide leadership for your team

Source reference: ML B5

HB6 Provide leadership in your area of responsibility

Source reference: ML B6

HB7 Provide leadership for your organisation

Source reference: ML B7

National Occupational Standards (NOS)

HB8 Ensure compliance with legal, regulatory, ethical and social requirements

Source reference: ML B8

National Occupational Standards (NOS)

HB9 Develop the culture of your organisation

Source reference: ML B9

National Occupational Standards (NOS)

HB10 Manage risk

Source reference: ML B10

National Occupational Standards (NOS)

HB11 Promote equality of opportunity and diversity in your area of responsibility

Source reference: ML B11

Related NOS: AA1. AA2.

HB12 Promote equality of opportunity and diversity in your organisation

Source reference: ML B12

Related NOS: AA1. AA2.

National Occupational Standards (NOS)

HC1 Encourage innovation in your team

Source reference: ML C1

HC2 Encourage innovation in your area of responsibility

Source reference: ML C2

HC3 Encourage innovation in your organisation

Source reference: ML C3

National Occupational Standards (NOS)

HC4 Lead change

Source reference: ML C4

HC5 Plan change

Source reference: ML C5

HC6 Implement change

Source reference: ML C6

National Occupational Standards (NOS)

HD1 Develop productive working relationships with colleagues

Source reference: ML D1

HD2 Develop productive working relationships with colleagues and stakeholders

Source reference: ML D2

National Occupational Standards (NOS)

HD3 Recruit, select and keep colleagues

Source reference: ML D3

HD4 Plan the workforce

Source reference: ML D4

National Occupational Standards (NOS)

HD5 Allocate and check work in your team

Source reference: ML D5

HD6 Allocate and monitor the progress and quality of work in your area of responsibility

Source reference: ML D6

National Occupational Standards (NOS)

HD7 Provide learning opportunities for colleagues

Source reference: ML D7

HD8 Support and challenge workers on specific aspects of their practice

Source reference: CJ F309

HD9 Support the induction and transfer of staff on secondment

Source reference: CJ F404

HD10 Provide support for other practitioners

Source reference: LA28

National Occupational Standards (NOS)

HD11 Chair and participate in meetings

Source reference: MCI

National Occupational Standards (NOS)

HD12 Contribute to the selection of personnel for activities

Source reference: CJ A203

Related NOS: HD3.

HD13 Select personnel for activities

Source reference: CJ A204

Related NOS: HD4.

National Occupational Standards (NOS)

HD14 Lead the work of teams and individuals to achieve their objectives

Source reference: CJ A205

HD15 Manage the performance of teams and individuals

Source reference: CJ A206

HD16 Develop teams and individuals to enhance performance

Source reference: CJ F310

Related NOS: HD7.

National Occupational Standards (NOS)

HE1 Manage a budget

Source reference: ML E1

National Occupational Standards (NOS)

HE2 Manage finance for your area of responsibility

Source reference: ML E2

National Occupational Standards (NOS)

HE3 Obtain additional finance for the organisation

Source reference: ML E3

National Occupational Standards (NOS)

HE4 Promote the use of technology within your organisation

Source reference: ML E4

National Occupational Standards (NOS)

HE5 Ensure your own actions reduce risks to health and safety

Source reference: ML E5

HE6 Ensure health and safety requirements are met in your area of responsibility

Source reference: ML E6

HE7 Ensure an effective organisational approach to health and safety

Source reference: ML E7

National Occupational Standards (NOS)

HE8 Support the efficient use of resources

Source reference: CJ A211

National Occupational Standards (NOS)

HE9 Plan and coordinate fund raising for the agency

Source reference: CJ A207

HE10 Assess, negotiate and secure sources of funding

Source reference: CJ A208

HE11 Raise funds through direct activities

Source reference: CJ A209

National Occupational Standards (NOS)

HF1 Manage a project

Source reference: ML F1

HF2 Manage a programme of complementary projects

Source reference: ML F2

HF3 Manage business processes

Source reference: ML F3

National Occupational Standards (NOS)

HF4 Develop and review a framework for marketing

Source reference: ML F4

National Occupational Standards (NOS)

HF5 Resolve customer service problems

Source reference: ML F5

HF6 Monitor and solve customer service problems

Source reference: ML F6

HF7 Support customer service improvements

Source reference: ML F7

HF8 Work with others to improve customer service

Source reference: ML F8

HF9 Build your organisation’s understanding of its market and customers

Source reference: ML F9

Related NOS: IB1. IB2. IB3. IB4. IB5. IB6. IB7. IB8. IB9. IB10. IB11. IB12. IB13. IB14. IB15. IB16. IB17. IB18. IB19. IB20. IB21. IB22. IB24. IB25. IB26. IB27. IB28. IB29. IB30. IB31. IB32. IB33. IB34. IB35. IB36.

HF10 Develop a customer focused organisation

Source reference: ML F10

Related NOS: IB1. IB2. IB3. IB4. IB5. IB6. IB7. IB8. IB9. IB10. IB11. IB12. IB13. IB14. IB15. IB16. IB17. IB18. IB19. IB20. IB21. IB22. IB23. IB24. IB25. IB26. IB27. IB28. IB29. IB30. IB31. IB32. IB33. IB34. IB35. IB36.

HF11 Manage the achievement of customer satisfaction

Source reference: ML F11

Related NOS: IB1. IB2. IB3. IB4. IB5. IB6. IB7. IB8. IB9. IB10. IB11. IB12. IB13. IB14. IB15. IB16. IB17. IB18. IB19. IB20. IB21. IB22. IB23. IB24. IB25. IB26. IB27. IB28. IB29. IB30. IB31. IB32. IB33. IB34. IB35. IB36.

National Occupational Standards (NOS)

HF12 Improve organisational performance

Source reference: ML F12

HF13 Identify and track trends and changes in community justice and social inclusion and the effectiveness of different means of addressing issues

Source reference: CJ A101

National Occupational Standards (NOS)

HF14 Plan, implement and manage systems for the exchange of sensitive information, data and intelligence

Source reference: SJ3

HF15 Provide information to support decision making

Source reference: CJ A406

HF16 Manage information for action

Source reference: CC047

HF17 Set up and maintain client referral systems

Source reference: LA26

National Occupational Standards (NOS)

HF18 Specify, commission and manage external contracts and agreements

Source reference: SJ1

HF19 Develop proposals to meet external tendering requirements

Source reference: SJ7

HF20 Commission specified programmes from providers

Source reference: CJ A216

HF21 Co-ordinate the development, issuing and evaluation of specifications to promote community justice and social inclusion

Source reference: CJ A104

HF22 Develop, negotiate and agree proposals to offer services and products

Source reference: CJ A210

National Occupational Standards (NOS)

HF23 Ensure an effective approach to project and process evaluation

Source reference: SJ2

National Occupational Standards (NOS)

HF24 Maintain activities to meet requirements

Source reference: CJ A212

HF25 Manage activities to meet requirements

Source reference: CJ A213

HF26 Contribute to the development and promotion of the agency and its services

Source reference: CJ A402

HF27 Evaluate, prioritise and review demands for services

Source reference: CJ A215

HF28 Develop the capacity of the organisation to meet the needs of clients

Source reference: LA27

HF29 Assist in identifying the potential for agency development and in promoting its services

Source reference: YJ 4.2.6

Related NOS: HF26.

HF30 Coordinate programmes involving several agencies

Source reference: YJ 4.2.7

Related NOS: AD1. AD2. AD3. AD4. AD5. HG4.

HF31 Assess and agree priorities for services and resources

Source reference: YJ 5.1.6

Related NOS: HF27.

HF32 Establish objectives for initiatives and resources to address risks of offending/reoffending

Source reference: YJ 5.1.7

HF33 Contribute to the development of services which address problematic behaviour and which reduce offending/reoffending

Source reference: YJ 5.3.2

Related NOS: HF26.

HF34 Work with providers to commission, monitor and review programmes

Source reference: YJ 5.3.3

Related NOS: HF20.

National Occupational Standards (NOS)

HG1 Establish and manage links with the wider community

Source reference: SJ5

National Occupational Standards (NOS)

HG2 Establish, maintain and use relationships with the media to explain and promote the agency and its work

Source reference: CJ A401

HG3 Support others to make the best use of the media

Source reference: CJ A403

National Occupational Standards (NOS)

HG4 Develop and manage multi-agency partnerships

Source reference: SJ6

HG5 Promote the agency and its services through the media

Source reference: YJ 4.2.5

Related NOS: HG2.

National Occupational Standards (NOS)

HG101 Manage political relationships and lobby for influence

Source reference: None

National Occupational Standards (NOS)

HH1 Obtain details from complainants and recommend how to progress cases of complaint

Source reference: Case 1

National Occupational Standards (NOS)

HH2 Progress and monitor cases of complaint

Source reference: Case2

HH3 Progress applications to cease the progression of complaints

Source reference: Case3

HH4 Contribute to developing and maintaining positive caller relationships

Source reference: Case4

HH5 Process complaints involving informal resolution

Source reference: Case5

National Occupational Standards (NOS)

HH6 Process appeals against decisions made regarding complaints

Source reference: Case6

National Occupational Standards (NOS)

HI1 Plan, implement and manage the sharing of knowledge and good practice to inform innovation and improve service delivery

Source reference: SJ4

HI2 Develop and maintain a strategic overview of developments in knowledge and practice

Source reference: CJ F301

HI3 Develop, implement and evaluate strategies to advance knowledge and practice

Source reference: CJ F302

HI4 Commission, monitor and evaluate projects to advance knowledge and practice

Source reference: CJ F303

HI5 Contribute to the evaluation and implementation of research and development outcomes

Source reference: CJ F304

HI6 Influence changes to legislation, policy or practice

Source reference: LA24

HI7 Influence the development of policies addressing problematic behaviour and the prevention of offending/reoffending

Source reference: YJ 5.3.1

National Occupational Standards (NOS)

HJ1 Implement quality assurance systems

Source reference: CJ A217

HJ2 Monitor compliance with quality systems

Source reference: CJ A218

National Occupational Standards (NOS)

HK1 Develop, implement and evaluate strategies and policies for recruiting and managing volunteers

Source reference: CJ A201

HK2 Contribute to the development, implementation and evaluation of strategies and policies for recruiting and managing volunteers

Source reference: CJ A202

HK3 Contribute to the development, implementation and evaluation of strategies and policies for recruiting and managing volunteers

Source reference: YJ 5.1.8

Related NOS: HK2.

HK4 Evaluate volunteers’ contribution to your organisation’s goals

Source reference: UKWH 45

HK5 Involve, motivate and retain volunteers

Source reference: UKWH B2

National Occupational Standards (NOS)

IA1 Provide legal advice to clients

Source reference: LA11

IA2 Manage legal advice cases

Source reference: LA12

IA3 Provide second-tier support to others

Source reference: LA25

IA4 Provide legal advice using electronic media

Source reference: LA29

IA5 Research legal information and advice using electronic means

Source reference: LA66

IA6 Engage with young people requiring legal advice

Source reference: LA67

National Occupational Standards (NOS)

IB1 Criminal law advice and casework

Source reference: LA31

National Occupational Standards (NOS)

IB2 First line disability legal advice

Source reference: LA32

IB3 Disability legal advice and casework

Source reference: LA33

National Occupational Standards (NOS)

IB4 First line discrimination legal advice

Source reference: LA34

IB5 Discrimination legal advice and case work

Source reference: LA35

National Occupational Standards (NOS)

IB6 The provision of advice to young people on their rights under the law

Source reference: LA36

Related NOS: IB35.

National Occupational Standards (NOS)

IB7 First line mental health legal advice

Source reference: LA37

IB8 Mental health legal advice and casework

Source reference: LA38

National Occupational Standards (NOS)

IB9 First line housing legal advice

Source reference: LA39

IB10 Housing legal advice and casework

Source reference: LA40

National Occupational Standards (NOS)

IB11 First line money and debt legal advice

Source reference: LA41

IB12 Money and debt legal advice and casework

Source reference: LA42

National Occupational Standards (NOS)

IB13 Clinical negligence legal advice and casework

Source reference: LA43

National Occupational Standards (NOS)

IB14 Personal injury legal advice and casework

Source reference: LA44

National Occupational Standards (NOS)

IB15 First line employment legal advice

Source reference: LA45

IB16 Employment legal advice and casework

Source reference: LA46

National Occupational Standards (NOS)

IB17 First line consumer legal advice

Source reference: LA47

IB18 Consumer legal advice and casework

Source reference: LA48

National Occupational Standards (NOS)

IB19 First line welfare rights legal advice

Source reference: LA49

IB20 Welfare rights legal advice and casework

Source reference: LA50

National Occupational Standards (NOS)

IB21 First line health and community care legal advice

Source reference: LA51

IB22 Health and community care legal advice and casework

Source reference: LA52

National Occupational Standards (NOS)

IB23 First line legal advice for students

Source reference: LA53

IB24 Legal advice and casework for students

Source reference: LA54

National Occupational Standards (NOS)

IB25 First line education legal advice

Source reference: LA55

IB26 Education legal advice and casework

Source reference: LA56

National Occupational Standards (NOS)

IB27 First line immigration legal advice

Source reference: LA57

IB28 Immigration legal advice and casework

Source reference: LA58

IB29 Specialised legal immigration advice and casework

Source reference: LA59

National Occupational Standards (NOS)

IB30 First line asylum legal advice

Source reference: LA60

IB31 Asylum legal advice and casework

Source reference: LA61

IB32 Specialised asylum legal advice and casework

Source reference: LA62

National Occupational Standards (NOS)

IB33 First line family law advice

Source reference: LA63

IB34 Family law advice and casework

Source reference: LA64

National Occupational Standards (NOS)

IB35 The provision of specialist advice to young people on their rights under the law

Source reference: LA68

Related NOS: IB6.

National Occupational Standards (NOS)

IB36 The provision of advice to older people on their rights under the law

Source reference: LA69

National Occupational Standards (NOS)

JA101 Establish positive caller relations through the effective management of calls

Source reference: None

Related NOS: ZA1. ZA2. ZA3. ZA4. ZA5. ZA6. ZA7. ZA8. ZA9. ZA10.

JA102 Establish and address requirements of callers on the road network

Source reference: None

Related NOS: ZA1. ZA2. ZA3. ZA4. ZA5. ZA6. ZA7. ZA8. ZA9. ZA10.

JA103 Use IT to support effective road management

Source reference: None

Related NOS: ZH1. ZH2. ZH3. ZH4. ZH5. ZH6. ZH7. ZH8. ZH9. ZH10.

National Occupational Standards (NOS)

JA201 Monitor the road network using CCTV systems and equipment

Source reference: None

JA202 Control tunnel safety systems

Source reference: None

JA203 Monitor and respond to meteorological information affecting the road network

Source reference: None

JA204 Manage urban traffic by controlling traffic signals

Source reference: None

National Occupational Standards (NOS)

JA301 Manage inter-urban traffic using traffic management technology

Source reference: None

JA302 Contribute to the handling of incidents on the road network

Source reference: None

JA303 Implement tunnel emergency procedures

Source reference: None

National Occupational Standards (NOS)

JA401 Plan traffic management for future known events

Source reference: None

National Occupational Standards (NOS)

JB101 Respond to and provide support at incidents on the road network

Source reference: None

JB102 Use emergency traffic management measures in addressing incidents on the road network

Source reference: None

National Occupational Standards (NOS)

JC101 Prepare and drive official vehicles

Source reference: POL 1E3

Related NOS: ZK101. ZK102. ZK103.

JC102 Patrol tunnels using official vehicles

Source reference: None

National Occupational Standards (NOS)

JC201 Escort vehicles to a place of safety

Source reference: None

National Occupational Standards (NOS)

JD101 Liaise with the media regarding operational traffic management

Source reference: None

National Occupational Standards (NOS)

JE101 Contribute to enhancing safety and minimising risks when managing traffic flow

Source reference: None

National Occupational Standards (NOS)

XA1 Interrogate and use management information to inform Board decisions

Source reference: SfJ

National Occupational Standards (NOS)

XA2 Monitor and review the response to inspection recommendations

Source reference: SfJ

National Occupational Standards (NOS)

XA3 Review and support the management of risks for the organisation

Source reference: SfJ

National Occupational Standards (NOS)

XA4 Review and develop own financial literacy

Source reference: SfJ

National Occupational Standards (NOS)

XB1 The Chair defines the role of the Governing Body

Source reference: CfA 501

XB2 The Chair ensures the effective functioning and performance of the Governing Body

Source reference: CfA 502

XB3 The Chair ensures effective Governing Body decision making and delegation

Source reference: CfA 503

National Occupational Standards (NOS)

XB4 The Chair determines the organisation’s purpose, vision, values and ethical behaviour

Source reference: CfA 504

XB5 The Chair defines the organisation’s strategy and structure

Source reference: CfA 505

National Occupational Standards (NOS)

XB6 The Chair oversees the evaluation of organisational and managerial performance and ensures effective compliance and control systems

Source reference: CfA 506

XB7 The Chair exercises accountability and engages effectively with key stakeholders

Source reference: CfA 507

National Occupational Standards (NOS)

XC1 The Executive director defines the role of the Governing Body

Source reference: CfA 515

XC2 The Executive director ensures the effective functioning and performance of the Governing Body

Source reference: CfA 516

XC3 The Executive director ensures effective Governing Body decision making and delegation

Source reference: CfA 517

National Occupational Standards (NOS)

XC4 The Executive director determines the organisation’s purpose, vision, values and ethical behaviour

Source reference: CfA 518

XC5 The Executive director defines the organisation’s strategy and structure

Source reference: CfA 519

National Occupational Standards (NOS)

XC6 The Executive director oversees the evaluation of organisational and managerial performance and ensures effective compliance and control systems

Source reference: CfA 520

XC7 The Executive director exercises accountability and engages effectively with key stakeholders

Source reference: CfA 521

National Occupational Standards (NOS)

XD1 The Non-executive director defines the role of the Governing Body

Source reference: CfA 522

XD2 The Non-executive director ensures the effective functioning and performance of the Governing Body

Source reference: CfA 523

XD3 The Non-executive director ensures effective governing body decision making and delegation

Source reference: CfA 524

National Occupational Standards (NOS)

XD4 The Non-executive director determines the organisation’s purpose, vision, values and ethical behaviour

Source reference: CfA 525

XD5 The Non-executive director defines the organisation’s strategy and structure

Source reference: CfA 526

National Occupational Standards (NOS)

XD6 The Non-executive director oversees the evaluation of organisational and managerial performance and ensures effective compliance and control systems

Source reference: CfA 527

XD7 The Non-executive director exercises accountability and engages effectively with key stakeholders

Source reference: CfA 528

National Occupational Standards (NOS)

YA1 Develop a strategy for inspections or reviews

Source reference: SfJ

National Occupational Standards (NOS)

YA2 Prepare a programme of inspections or reviews

Source reference: SfJ

National Occupational Standards (NOS)

YA3 Plan and initiate an inspection or review

Source reference: SfJ

National Occupational Standards (NOS)

YB1 Conduct an inspection or review

Source reference: SfJ

National Occupational Standards (NOS)

YB2 Report and follow-up outcomes of inspections or reviews

Source reference: SfJ

National Occupational Standards (NOS)

YB3 Respond to critical incidents, concerns or complaints

Source reference: SfJ

National Occupational Standards (NOS)

YB4 Evaluate and process applications for registration

Source reference: SfJ

National Occupational Standards (NOS)

YC1 Enable improvements in organisational performance

Source reference: SfJ

National Occupational Standards (NOS)

YC2 Design policy

Source reference: SfG G7.1

National Occupational Standards (NOS)

ZA1 Receive, transmit, store and retrieve information

Source reference: CJ A408

National Occupational Standards (NOS)

ZA2 Research, prepare and supply information

Source reference: CJ A407

ZA3 Research, prepare and present information from a variety of sources

Source reference: CC016

ZA4 Design information materials for use in the service

Source reference: LA17

ZA5 Obtain and provide legal information materials

Source reference: LA18

National Occupational Standards (NOS)

ZA6 Prepare and print documents using a computer

Source reference: CfA 204

National Occupational Standards (NOS)

ZA7 Facilitate meetings

Source reference: CJ A404

ZA8 Organise and record meetings

Source reference: CJ A405

National Occupational Standards (NOS)

ZA9 Work within your business environment

Source reference: CfA 202

Related NOS: AA1. AA2. AA3. BA1. BA2. AG1. AB1. AB2. AB3. AB4. AB5. AC1. AD1. AD2. AD3. AD4. AD5. AE1. AE2. AE3. AE4. AF1. AF2. AF3. AF4. AF5. AF301. AG1.

ZA10 Carry out your responsibilities at work

Source reference: CfA 201

Related NOS: AA1. AA2. AA3. BA1. BA2. AG1. AB1. AB2. AB3. AB4. AB5. AC1. AD1. AD2. AD3. AD4. AD5. AE1. AE2. AE3. AE4. AF1. AF2. AF3. AF4. AF5. AF301. AG1.

National Occupational Standards (NOS)

ZB1 Promote continuous improvement in customer service

Source reference: ICS5 level 3

Related NOS: HF1. HF2. HF3. HF4. HF5. HF6. HF7. HF8. HF9. HF10. HF11. HF12. HF13. HF14. HF15. HF16. HF17. HF18. HF19. HF20. HF21. HF22. HF23. HF24. HF25. HF26. HF27. HF28. HF29. HF30. HF31. HF32. HF33.

National Occupational Standards (NOS)

ZB2 Develop your own and others’ customer service skills

Source reference: ICS6 level 3

National Occupational Standards (NOS)

ZB3 Provide effective customer service

Source reference: CC015

National Occupational Standards (NOS)

ZB4 Evaluate the quality of customer service

Source reference: LA21

National Occupational Standards (NOS)

ZC1 Process telephone calls

Source reference: POL 3A6

ZC2 Address the needs of callers

Source reference: POL 3A1

ZC3 Develop and maintain supportive relationships with telephone callers

Source reference: POL 3A2

ZC4 Contribute to the handling of incidents and resources

Source reference: POL 3A5

ZC5 Provide information and advice using the telephone

Source reference: LA4

ZC6 Make arrangements on behalf of callers

Source reference: 3A4

ZC7 Contribute to developing and maintaining positive caller relationships

Source reference: 3A3

National Occupational Standards (NOS)

ZD1 Develop a strategy and plan for recruitment and selection

Source reference: ENTO P3

ZD2 Design, deliver and evaluate recruitment procedures

Source reference: ENTO P16

ZD3 Design, deliver and evaluate selection procedures

Source reference: ENTO P17

National Occupational Standards (NOS)

ZD4 Design, deliver and evaluate performance management procedures

Source reference: ENTO P25

National Occupational Standards (NOS)

ZE1 Contribute to the development of the knowledge and practice of others

Source reference: CJ F308

National Occupational Standards (NOS)

ZE2 Design learning programmes to meet learners’ requirements

Source reference: CJ F311

National Occupational Standards (NOS)

ZE3 Support and advise individual learners

Source reference: CJ F312

National Occupational Standards (NOS)

ZE4 Facilitate individual learning through coaching

Source reference: CJ F313

ZE5 Facilitate individual learning and development through mentoring

Source reference: CJ F314

ZE6 Facilitate learning in groups through presentations and activities

Source reference: CJ F315

ZE7 Facilitate learning through demonstration and instruction

Source reference: CJ F316

National Occupational Standards (NOS)

ZE8 Monitor and review progress with learners

Source reference: CJ F317

ZE9 Evaluate training and development programmes

Source reference: CJ F318

National Occupational Standards (NOS)

ZE10 Design, deliver and evaluate learning and development procedures

Source reference: ENTO P23

National Occupational Standards (NOS)

ZE11 Support competence achieved in the workplace

Source reference: ENTO L20

National Occupational Standards (NOS)

ZE12 Develop a strategy and plan for learning and development

Source reference: ENTO L1

ZE13 Identify the learning and development needs of the organisation

Source reference: ENTO L2

National Occupational Standards (NOS)

ZF1 Assess candidates using a range of methods

Source reference: None

ZF2 Assess candidates’ performance through observation

Source reference: None

National Occupational Standards (NOS)

ZF3 Conduct internal verification of the assessment process

Source reference: None

National Occupational Standards (NOS)

ZH1 Use IT Systems (e-skills UIT1)

Source reference: C&T35 V&W

ZH2 Enter and find data using a computer

Source reference: CC017

National Occupational Standards (NOS)

ZH3 Technical advice and guidance at level 3 (e-skills)

Source reference: EC

ZH4 Technical advice and guidance at level 4 (e-skills)

Source reference: EC

National Occupational Standards (NOS)

ZH8 Working with ICT hardware and equipment level 3 (e-skills)

Source reference: EC

National Occupational Standards (NOS)

ZH9 Health and safety in ICT at level 1 (e-skills)

Source reference: EC

National Occupational Standards (NOS)

ZH10 Use IT to support the effective management of people and goods at borders

Source reference: None

National Occupational Standards (NOS)

ZI1 Provide solutions to, and advise on, complex problems

Source reference: TS1

National Occupational Standards (NOS)

ZI2 Monitor and review the performance of technical support systems and equipment

Source reference: TS2

National Occupational Standards (NOS)

ZI3 Maintain knowledge of trends and developments in technical disciplines

Source reference: TS3

National Occupational Standards (NOS)

ZI4 Carry out a technical feasibility study

Source reference: TS4 / EC

National Occupational Standards (NOS)

ZI5 Install technical systems and associated equipment

Source reference: TS5/ EC

National Occupational Standards (NOS)

ZI6 Recover technical equipment

Source reference: TS6/ EC

National Occupational Standards (NOS)

ZI7 Examine technical support items and interpret findings

Source reference: TS7

National Occupational Standards (NOS)

ZI8 Copy, edit and produce compilations of recorded product

Source reference: TS8

National Occupational Standards (NOS)

ZI9 Process recorded technical support products

Source reference: TS9

National Occupational Standards (NOS)

ZI10 Test and repair technical support systems and equipment

Source reference: TS10

National Occupational Standards (NOS)

ZI11 Modify, adapt and simplify technical support systems and equipment

Source reference: TS11

National Occupational Standards (NOS)

ZI12 Identify and evaluate technical support systems and equipment for specific needs

Source reference: TS12

National Occupational Standards (NOS)

ZJ1 Monitor and maintain the health, well-being and safety of dogs

Source reference: CC081

ZJ2 Maintain and develop the performance of dogs

Source reference: CC082

ZJ3 Contribute to the security of the custodial environment using a dog

Source reference: CC083

ZJ4 Prepare for, and carry out, searches using a dog

Source reference: CC084

National Occupational Standards (NOS)

ZK101 Prepare and plan for flight operations

Source reference: AO1

Related NOS: JC101.

ZK102 Deploy and control specialist support for operations

Source reference: AO2

ZK103 Plan and conduct specialist aerial search procedures

Source reference: AO3

National Occupational Standards (NOS)

ZL1 Support and control visitors to services and facilities

Source reference: None

National Occupational Standards (NOS)

ZL2 Maintain the security of premises and property

Source reference: None

National Occupational Standards (NOS)

ZM1 Manage your organisation’s facilities

Source reference: None

National Occupational Standards (NOS)

ZM2 Assist in supplying and maintaining materials and equipment

Source reference: None