At the most recent Trade Union Engagement meeting (where the Unions meet with the NPS Employer) the NPS confirmed that 400 people had been overpaid by SSCL in error. They had only just been informed themselves and were still investigating how this had happened. They agreed this was unacceptable.
Napo raised concerns about asking people to repay and recent experience in other cases where communications from SSCL had been aggressive. We particularly emphasised that SSCL are not the employer and that responsibility cannot be abdicated by the NPS. Read the full story